IT Support & Infrastructure Engineer

Role purpose

Local support and infrastructure

• Act as the first point of contact for local IT support and operational requirements.
• Provide L1/L2 support for user devices, printers, software, accounts, connectivity, and IT equipment.
• Support and troubleshoot LAN/WAN, Wi-Fi, internet, switches, firewalls, VPNs, access points, and related network infrastructure.

Platforms, applications, and assets

• Support Microsoft 365, Teams, SharePoint, OneDrive, Active Directory/Entra ID, and other corporate platforms.
• Provide first-level ERP, CRM, and business application support, coordinating with Corporate IT and application partners as needed.
• Manage employee onboarding and offboarding, system access, equipment allocation, and IT asset inventory.

Security, projects, and documentation

• Implement corporate policies covering cybersecurity, endpoint protection, patching, access controls, backups, and IT governance.
• Provide on-site support for corporate IT projects, infrastructure upgrades, implementations, audits, and digital transformation initiatives.
• Maintain asset, network, warranty, vendor, and infrastructure documentation; identify risks, recurring issues, infrastructure gaps, and improvements.

Vendor coordination

• Coordinate with local ISPs, hardware suppliers, network and security vendors, and other IT service providers.

Qualifications and experience

• Bachelor's degree or diploma in IT, Computer Science, Engineering, or a related discipline.
• 3–6 years of hands-on IT experience; manufacturing, industrial, warehouse, or multi-site experience is preferred.
• Good knowledge of networking, Wi-Fi, firewalls, VPNs, Microsoft 365, Windows, endpoint management, and IT infrastructure.
• Basic understanding of cybersecurity, backups, access controls, and IT governance.
• ERP/CRM and enterprise application exposure is an advantage.
• Strong troubleshooting, communication, documentation, and vendor coordination skills; able to manage routine IT operations independently while working with Corporate IT.

Role expectations and workplace

• Acts as the local IT representative for UAE operations, providing responsive on-site support and hands-and-feet assistance for Corporate IT.
• IT strategy, architecture, cybersecurity governance, enterprise applications, standards, and major technology initiatives remain governed by Corporate IT.
• The stated work location is in person.

Compensation

• Pay is AED 3,000 to AED 5,000 per month.