naukri
IT Support/ Helpdesk
Awazel
Riyadh, KSA
Mid-Senior
1 weeks ago
User SupportCustomer ServiceSupport TechnicianNetworkingIT Support SpecialistTechnical Support Representative
Free
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User SupportCustomer ServiceSupport Technician
About the Role
Respond to user requests through phone, email, and ticketing systems. Log, track, and manage incidents and service requests using IT service management tools. Troubleshoot commo.
Key Skills for This Role
User SupportCustomer ServiceSupport TechnicianNetworkingIT Support SpecialistTechnical Support Representative
Full Job Posting
Overview
- Respond to user requests through phone, email, and ticketing systems.
- Log, track, and manage incidents and service requests using IT service management tools.
- Troubleshoot common IT issues related to passwords, email, printers, operating systems, and network connectivity.
- Install, configure, and maintain Windows operating systems, business applications, and antivirus solutions.
- Provide remote support to users and escalate complex technical issues when necessary.
- Maintain IT asset records and technical documentation.
- Ensure compliance with service level agreements (SLAs) and contribute to a positive user experience.
- Support end users across multiple branches and locations.
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