IT Support/ Helpdesk
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
IT Support Specialist (Level 1) Riyadh, Saudi Arabia – 2nd Industrial Area Kickstart Your IT Career with Us! We are looking for a motivated and customer-focused IT Support Specialist (Level 1) to join our team in Riyadh and serve as the first point of contact for end users.
Key Skills for This Role
Full Job Posting
Riyadh, Saudi Arabia – 2nd Industrial Area
Kickstart Your IT Career with Us!
We are looking for a motivated and customer-focused **IT Support Specialist (Level 1)** to join our team in Riyadh and serve as the first point of contact for end users.
In this role, you will play a critical part in ensuring smooth day-to-day IT operations by providing timely technical support, troubleshooting issues, and helping employees stay productive.
Key Responsibilities
- Respond to user requests through phone, email, and ticketing systems.
- Log, track, and manage incidents and service requests using IT service management tools.
- Troubleshoot common IT issues related to passwords, email, printers, operating systems, and network connectivity.
- Install, configure, and maintain Windows operating systems, business applications, and antivirus solutions.
- Provide remote support to users and escalate complex technical issues when necessary.
- Maintain IT asset records and technical documentation.
- Ensure compliance with service level agreements (SLAs) and contribute to a positive user experience.
- Support end users across multiple branches and locations.
What We'Re Looking For
- Basic understanding of networking concepts such as IP, DNS, and DHCP.
- Familiarity with Windows operating systems and Microsoft 365 applications.
- Saudi are only welcomed to apply.
- Strong communication skills in both Arabic and English.
- Customer-oriented mindset with strong problem-solving abilities.
- Ability to prioritize tasks and work effectively in a team environment.
- Basic cybersecurity awareness is considered an advantage.
Why Join Us?
- Opportunity to build hands-on experience in a professional IT environment.
- Exposure to a wide range of technologies and support scenarios.
- Collaborative team culture with opportunities for learning and development.
- A role where your contribution directly impacts employee productivity and business operations.
- Ready to be the first line of IT support and make a difference every day?
- Apply now and join our growing team.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career