IT Support Executive
Skills
About This Role
Overview
We are seeking a dynamic and hands-on
IT Support Executive
to provide technical assistance across our branches and corporate offices.
The ideal candidate should have experience in both
on-site field support
and
technical IT troubleshooting
, ensuring smooth operations of systems, hardware, and applications.
Key Responsibilities
- Provide
- on-site IT support
- across retail branches, warehouses, and offices.
- Troubleshoot and resolve hardware, software, and network issues.
- Perform
- desktop support
- ,
- printer/scanner configuration
- , and
- break-fix maintenance
- .
- Handle IT service tickets, perform
- L1/L2 support
- , and escalate complex issues as needed.
- Support
- ERP/application-level troubleshooting
- .
- Install and maintain hardware components and
- network cabling
- .
- Coordinate with vendors for hardware installation and repair.
Key Areas
Field Service Engineer, On-Site IT Support, IT Site Visit Executive, Field IT Support, IT Technician, Help Desk Support, L1/L2 Support, End User Support, System Support, Desktop Engineer, ERP Support, Break-Fix Support, Network Cabling, Hardware Installation, Onsite Ticket Handling.
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