IT Support Engineer | Retail Background
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Key skills for this role
About the Role
As an IT Support Engineer, you will be responsible for providing technical support and maintaining the organization’s IT infrastructure, systems, and end-user services across multiple business functions.
Key Skills for This Role
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Job Summary
As an **IT Support Engineer**, you will be responsible for providing technical support and maintaining the organization’s IT infrastructure, systems, and end-user services across multiple business functions.
In this role, you will ensure the smooth operation of hardware, software, networks, and business applications to support day-to-day operations efficiently and securely.
IT Operations & Technical Support
- Provide first and second-level technical support for hardware, software, network, and system-related issues.
- Monitor and maintain daily IT operations, systems, and network performance to ensure availability and reliability.
- Install, configure, troubleshoot, and maintain desktops, laptops, printers, mobile devices, and peripherals.
- Manage user accounts, permissions, and access rights in Active Directory, Microsoft 365, and related platforms.
- Log, track, and resolve incidents and service requests within agreed service level agreements (SLAs).
- Support IT asset management, inventory control, and procurement coordination.
ERP & Business Application Support
- Provide day-to-day support for ERP systems and business applications, ensuring system availability and user satisfaction.
- Assist users with ERP troubleshooting, issue resolution, and system navigation.
- Support ERP upgrades, testing, and basic system enhancements in coordination with vendors or internal teams.
- Maintain data accuracy, user access controls, and system documentation.
Infrastructure & Security Support
- Assist in maintaining network devices, servers, backup systems, and cloud-based services.
- Implement endpoint security measures including antivirus, patching, and system updates.
- Support backup procedures, disaster recovery processes, and IT security compliance requirements.
- Monitor systems for performance, security issues, and potential risks.
Process Improvement & Documentation
- Document technical issues, solutions, standard operating procedures, and system configurations.
- Identify recurring issues and recommend process improvements to enhance efficiency.
- Support IT projects, system rollouts, and technology upgrades as required.
Collaboration & User Support
- Coordinate with internal departments and external vendors to resolve technical issues efficiently.
- Provide training and guidance to users on IT systems, software, and best practices.
- Ensure professional and responsive support to all end users.
Job Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Minimum **3–6 years** of relevant IT support or infrastructure experience.
- Experience supporting Windows environments, Microsoft 365, Active Directory, and networking fundamentals.
- Basic knowledge of ERP systems, cloud services, cybersecurity, and system administration is preferred.
- Familiarity with ticketing systems, remote support tools, and IT service management processes.
- Strong troubleshooting, problem-solving, and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Customer-focused mindset with strong organizational and time management skills.
Job Type: Full-time
Pay: AED3,000.00 - AED5,000.00 per month
Application Question(s)
- Where are you currently located?
- What is your current monthly salary in AED?
- What is your expected salary in AED?
- What is your notice period in days?
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