IT Support Engineer | Retail Background

Job Summary

IT Operations & Technical Support

• Provide first and second-level technical support for hardware, software, network, and system-related issues.
• Monitor and maintain daily IT operations, systems, and network performance to ensure availability and reliability.
• Install, configure, troubleshoot, and maintain desktops, laptops, printers, mobile devices, and peripherals.
• Manage user accounts, permissions, and access rights in Active Directory, Microsoft 365, and related platforms.
• Log, track, and resolve incidents and service requests within agreed service level agreements (SLAs).
• Support IT asset management, inventory control, and procurement coordination.

ERP & Business Application Support

• Provide day-to-day support for ERP systems and business applications, ensuring system availability and user satisfaction.
• Assist users with ERP troubleshooting, issue resolution, and system navigation.
• Support ERP upgrades, testing, and basic system enhancements in coordination with vendors or internal teams.
• Maintain data accuracy, user access controls, and system documentation.

Infrastructure & Security Support

• Assist in maintaining network devices, servers, backup systems, and cloud-based services.
• Implement endpoint security measures including antivirus, patching, and system updates.
• Support backup procedures, disaster recovery processes, and IT security compliance requirements.
• Monitor systems for performance, security issues, and potential risks.

Process Improvement & Documentation

• Document technical issues, solutions, standard operating procedures, and system configurations.
• Identify recurring issues and recommend process improvements to enhance efficiency.
• Support IT projects, system rollouts, and technology upgrades as required.

Collaboration & User Support

• Coordinate with internal departments and external vendors to resolve technical issues efficiently.
• Provide training and guidance to users on IT systems, software, and best practices.
• Ensure professional and responsive support to all end users.

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum **3–6 years** of relevant IT support or infrastructure experience.
• Experience supporting Windows environments, Microsoft 365, Active Directory, and networking fundamentals.
• Basic knowledge of ERP systems, cloud services, cybersecurity, and system administration is preferred.
• Familiarity with ticketing systems, remote support tools, and IT service management processes.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-focused mindset with strong organizational and time management skills.

Job Type: Full-time

Application Question(s)

• Where are you currently located?
• What is your current monthly salary in AED?
• What is your expected salary in AED?
• What is your notice period in days?