IT Support Engineer (Remote — West Coast Hours)

As an early hire on a growing IT team, you will have the chance to help shape a world-class IT program at a rapidly scaling, high-growth startup. Specifically you will:

Create an intuitive and user-friendly technology environment for your fellow Pomelos!

Be the primary IT support coverage during west coast hours for a team that's mostly remote, with folks working from our NYC and SF offices too

Run onboarding and offboarding for a distributed team: provisioning accounts, shipping devices, and recovering them when people leave

Implement security policies across Okta, Slack, Google Workspace and others to keep our patients' data safe

2+ years of experience in an IT support/operations role

Strong customer service and communication skills — you focus on end-user experience and empathize with users

Success both when working independently and within a team — you'll anchor coverage for the back half of the day

Experience administering systems like Okta, Google Workspace, Slack, etc.

Experience supporting Apple hardware, including MDM tools like Iru (formerly Kandji) or Jamf, and device lifecycle for a remote workforce

Experience automating repetitive tasks with tools like Okta Workflows, Slack Workflows or BetterCloud

Experience with Slack-based IT ticketing tools

Experience with security and compliance platforms like Vanta or Drata

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first.