IT Support Engineer, MENA

IT Support Engineer — Part-Time MENA

• About Brain Co.
• Brain Co. is an applied AI startup co-founded by Jared Kushner and Elad Gil, backed by leading Silicon Valley builders including Patrick Collison and Andrej Karpathy.
• We build AI applications for governments, healthcare systems, and critical industries.
• Automated construction permitting for a sovereign government → 80% faster, unlocking $375M+ in value
• Optimized supply chains for a global energy company → 30% lower cost, preventing $100M+ in losses
• Streamlined hospital patient care → 40% better outcomes, 80% less admin work
• $55M Series A
• 70+ person team from Tesla, Google DeepMind, NVIDIA, and Databricks

The Role

Help Desk & Employee Support

• First-line IT support for a 70+ person team — hardware, software, and account issues
• On-site and remote support across macOS and Windows
• Maintain runbooks and self-service resources to reduce repeat requests

Onboarding

• Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning
• Execute provisioning workflows and fulfill access requests per our access entitlement model
• Coordinate with HR and hiring managers on start dates and equipment needs

Offboarding

• Run offboarding on last days: disable accounts, revoke access, recover equipment
• Keep offboarding logs accurate and audit-ready for SOC 2

Access Requests

• Own the access request queue and fulfill approved requests within our 2-hour SLA
• Route Tier 2/3 requests to the right approvers and track to resolution

AV, Network & MENA Offices

• Support conference room AV across office locations — setup, troubleshooting, and keeping meetings running
• Help maintain office network infrastructure and troubleshoot connectivity issues
• Serve as the IT point-of-contact for our MENA offices — remote support, new hire setup, and hardware logistics
• You Might Be a Great Fit If You…
• Have 2+ years of IT support or helpdesk experience, ideally at a startup
• Are comfortable in Okta — provisioning, groups, and SSO troubleshooting
• Have run onboarding and offboarding workflows and understand the security stakes
• Are organized and dependable — you juggle open requests without dropping the ball
• Communicate clearly with non-technical employees
• Work independently and surface issues proactively

Bonus Points For

• Google Workspace administration
• MDM experience (Jamf, Kandji)
• SOC 2 access control or IT audit exposure
• Basic scripting (Python, Bash)

Why Join Us

• Real ownership from day one — you’ll run IT operations, not just execute tickets
• Work at a company deploying AI to governments, hospitals, and critical industries
• Flexible part-time hours (\~20 hrs/week) with potential to grow into a full-time role
• Competitive hourly compensation