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IT Support Engineer

LGT Group Holding Ltd.
Melbourne, AUS
Full-time
Junior · 2+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Your Responsibilities

  • Provide frontline support, receiving and handling email, telephone, and walk-up requests for service from internal and external customers, following agreed procedures.
  • Triaging Service Requests and Incidents to appropriate teams
  • Take full ownership of issues, tasks, and ad-hoc queries, maintaining accurate records and ensuring closure to the satisfaction of the requestor.
  • Prioritise, diagnose, and resolve Incidents according to agreed SLAs and procedures.
  • Fulfill Service Requests following documented processes and procedures.
  • Carry out IT workstation deployments, moves, and replacement of desktop accessories when required.
  • Image and deploy laptops for new starters and replacement devices.
  • Provide support for Identity and Access Management (IAM), including user account provisioning, role-based access control, password resets, and troubleshooting authentication and authorisation issues.
  • Create and maintain comprehensive process documentation.
  • Manage the stock levels of IT consumable items and order replacement items as required.
  • Collaborate with cross-functional teams to resolve complex technical issues when necessary.
  • Liaise with suppliers for managed printer services, support request escalation to third-party vendors, and obtaining quotes for purchases.
  • Identify and update changes to improve the end-user computing services.
  • Provide basic troubleshooting for hardware, software, and networking issues, including printer services and audio visual equipment (AV), escalating when required.
  • Support project tasks or contribute to testing under the guidance of senior team members.
  • Your skills and experience
  • Minimum 2 years as a Helpdesk / Technical Support Engineer or similar
  • Experience in a financial services organisation is highly desirable
  • Demonstrable experience in using and supporting Windows and Microsoft Office suite of products.
  • Knowledge of Apple iOS devices.
  • Good knowledge of email and messaging (Outlook/Exchange/Teams)
  • Knowledge of endpoint management tools, such as Microsoft SCCM and Microsoft Intune
  • Active Directory, GPO, management and troubleshooting
  • Mobile device management (e.g. Microsoft Intune)
  • Experience with an IT Service Management tool such as Service Now, JIRA or Ivanti.
  • Working familiarity with ITIL service management practices is desirable.
  • Ability to work within a team, understand the technical and business objectives and lead a team to provide a successful solution outcome.
  • A strong commitment to customer-centric outcomes.
  • High level communication and documentation skills.
  • Your qualifications
  • Tertiary Qualification in Information Technology and/or Business or equivalent industry experience is desirable.
  • ITIL v3 or 4 certification is desirable.
  • LGT Wealth Management is committed to the ongoing development of their employees. Your development will be managed and tailored to your role and future career path.
  • LGT Wealth Management is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.

Qualifications

  • Minimum 2 years as a Helpdesk / Technical Support Engineer or similar
  • Experience in a financial services organisation is highly desirable
  • Demonstrable experience in using and supporting Windows and Microsoft Office suite of products.
  • Knowledge of Apple iOS devices.
  • Good knowledge of email and messaging (Outlook/Exchange/Teams)
  • Knowledge of endpoint management tools, such as Microsoft SCCM and Microsoft Intune
  • Active Directory, GPO, management and troubleshooting
  • Mobile device management (e.g. Microsoft Intune)
  • Experience with an IT Service Management tool such as Service Now, JIRA or Ivanti.
  • Working familiarity with ITIL service management practices is desirable.
  • Ability to work within a team, understand the technical and business objectives and lead a team to provide a successful solution outcome.
  • A strong commitment to customer-centric outcomes.
  • High level communication and documentation skills.
  • Your qualifications
  • Tertiary Qualification in Information Technology and/or Business or equivalent industry experience is desirable.
  • ITIL v3 or 4 certification is desirable.
  • LGT Wealth Management is committed to the ongoing development of their employees. Your development will be managed and tailored to your role and future career path.
  • LGT Wealth Management is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.

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