IT Support Engineer

Role overview

IT support and access

• Manage corporate IT helpdesk tickets using Jira Service Management and manage access to organizational SaaS applications.
• Administer Jamf mobile device management and maintain an accurate hardware inventory with the asset management tool.
• Own Dubai employee technical onboarding and offboarding, including laptop procurement, device setup, and account provisioning.

Office systems and suppliers

• Manage and troubleshoot office AV and video conferencing systems.
• Maintain relationships with local hardware and software suppliers and handle local IT procurement.
• Patch, maintain, and troubleshoot the local office network; liaise with Etisalat on internet outages and plan upgrades.
• Create and maintain internal IT documentation, runbooks, and employee self-service guides.
• Use AI and automation to improve workflows, ticketing efficiency, and productivity.

Required qualifications

• Proven experience in a standalone or primary office IT support role.
• Experience in regulated environments, including frameworks such as ISO 27001, SOC 2, or PCI DSS, or relevant regulators such as CBUAE, DFSA, or VARA.
• Hands-on experience with Jamf, asset management, Jira, Okta, and Google Workspace.
• Experience managing Apple hardware and software, office networks, ISP relationships, and AV or conference room systems.
• Familiarity with UAE IT procurement and regional hardware vendors; strong communication and vendor management skills.
• Ability to work independently and provide reliable support to the Dubai team.
• Fluency in English is required; Arabic is a bonus.

Preferred certifications

• CompTIA Network+ or Jamf Pro 100/200 certifications are highly desirable.
• Experience with UAE ISPs such as Etisalat is a plus.

Work location

• The role manages the Dubai office network and office AV systems and provides support for Dubai employees.

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