IT Support Engineer
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Key skills for this role
About the Role
About the Role We are looking for a motivated and detail-oriented IT Support Technician to join our team. You will be the first point of contact for technical issues, helping employees resolve hardware, software, and network problems efficiently.
Key Skills for This Role
Full Job Posting
About The Role
We are looking for a motivated and detail-oriented IT Support Technician to join our team.
You will be the first point of contact for technical issues, helping employees resolve hardware, software, and network problems efficiently.
Key Responsibilities
- Provide first and second-level technical support (in-person, phone, email, remote)
- Troubleshoot and resolve hardware, software, and network issues
- Set up, configure, and maintain desktops, laptops, printers, and peripherals
- Manage user accounts and access via Active Directory / Microsoft 365
- Document issues, resolutions, and IT inventory
- Escalate unresolved issues to senior IT staff when necessary
- Assist with onboarding new employees (hardware setup, account creation)
Requirements
- 1–2 years of experience in IT support or a helpdesk role
- Familiarity with Windows 10/11 and Microsoft 365
- Basic understanding of networking (TCP/IP, DNS, DHCP, VPN)
- Experience with Active Directory and user account management
- Strong troubleshooting and problem-solving skills
- Good communication skills and a customer-first attitude
Job Type: Full-time
Pay: AED2,500.00 - AED3,000.00 per month
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