IT Support Engineer

About the Role

Key Responsibilities

• Manage and maintain the center’s IT infrastructure, including servers, networks, workstations, and medical systems
• Administer, support, and optimize the **Simplex healthcare management system**
• Ensure seamless integration between clinical, administrative, and billing systems
• Provide technical support to medical, nursing, and administrative staff
• Monitor system performance, backups, cybersecurity, and disaster recovery protocols
• Ensure compliance with healthcare data privacy and security regulations
• Coordinate with vendors and third-party service providers
• Plan and implement system upgrades, patches, and new technology solutions
• Maintain documentation, policies, and IT procedures
• Support operating room scheduling, EMR workflows, and reporting functions

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Minimum 5-6 years of IT management experience, preferably in healthcare or surgical center environments
• Proven hands-on experience with the **Simplex system**
• Strong knowledge of healthcare IT systems, hardware & networking, cybersecurity, and database management
• Experience supporting EMR/EHR systems and healthcare applications
• Excellent troubleshooting, communication, and leadership skills
• Ability to work in a fast-paced clinical environment

Preferred Qualifications

• Experience in ambulatory/day surgery centers
• Certifications in healthcare IT, networking, or cybersecurity
• Knowledge of healthcare compliance standards and best practices

What We Offer

• Competitive salary package upto max. AED 10,000/- per month
• Health and other employee benefits
• Professional development opportunities
• Collaborative and patient-focused work environment.
• Please apply via Indeed.

Application Question(s)

• Have you worked on Simplex healthcare management software before ?

Experience

• Healthcare: 5 years (Required)