IT Support Engineer
Skills
About This Role
Job Summary
We are hiring an experienced **IT Support Engineer** with **5+ years of hands-on experience** in IT support, server administration, and networking.
The candidate must have strong technical knowledge in **servers, networking, desktop support, firewall, routers, switches, Microsoft 365/Google Workspace, CCTV, and day-to-day IT infrastructure management**.
Key Responsibilities
- Provide advanced IT support for desktops, laptops, printers, scanners, IP phones, CCTV, and other IT devices.
- Install, configure, and troubleshoot Windows operating systems and business applications.
- Manage and troubleshoot **Windows Server, Active Directory, DNS, DHCP, file sharing, group policies, and user permissions**.
- Configure and maintain **routers, switches, firewalls, access points, VPN, LAN, WAN, and Wi-Fi networks**.
- Monitor server performance, storage, backups, antivirus, and security updates.
- Manage user accounts, email accounts, access permissions, shared folders, and IT policies.
- Support Microsoft 365, Google Workspace, Outlook, and other cloud-based platforms.
- Diagnose and resolve hardware, software, network, server, and internet connectivity issues.
- Provide onsite and remote support to staff or clients.
- Maintain IT assets, licenses, documentation, passwords, and network diagrams.
- Coordinate with vendors, ISP providers, and third-party technical teams.
- Support CCTV, biometric attendance, access control, and structured cabling requirements.
- Ensure fast and proper resolution of IT support tickets and technical issues.
Required Skills & Qualifications
- Diploma or Bachelor’s degree in IT, Computer Science, Networking, or related field.
- **Minimum 5+ years of experience in IT support, system administration, or network support.**
- **Must have strong server and networking knowledge.**
- Hands-on experience with **Windows Server, Active Directory, DNS, DHCP, Group Policy, file server, and backup management**.
- Strong knowledge of **LAN, WAN, Wi-Fi, VPN, routers, switches, firewalls, IP addressing, and network troubleshooting**.
- Good experience with Windows 10/11, Microsoft Office, Outlook, printers, scanners, and business applications.
- Experience with Microsoft 365 or Google Workspace administration.
- Basic knowledge of CCTV, IP cameras, NVR/DVR, access control, and structured cabling is an advantage.
- Ability to work independently and handle technical issues under pressure.
- Strong communication, documentation, and problem-solving skills.
- Valid UAE driving license will be an added advantage.
Benefits
- Visa and medical insurance as per UAE law
- Professional work environment
- Career growth opportunities
- Hands-on technical exposure
- Company support for required tools and resources
Job Type: Full-time
Pay: AED5,000.00 - AED8,000.00 per month
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