IT Support Engineer
Skills
About This Role
Overview
- Provided first-level IT support via phone, email, remote, and onsite assistance.
- Troubleshot hardware, software, printer, network, and application issues.
- Installed and maintained desktops, laptops, printers, and peripherals.
- Managed user accounts, password resets, access rights, and mailbox permissions.
- Administered Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
- Managed Office 365 licenses, mailboxes, distribution groups, and email troubleshooting.
- Supported Mimecast administration including email tracing, spam filtering, and mail flow monitoring.
- Assisted with CrowdStrike Falcon endpoint monitoring, sensor installation, and basic threat investigations.
- Supported Avaya IP Phones and IP Office 500 V2 configuration and troubleshooting.
- Coordinated with Contact Center Support Teams for escalations and maintenance activities.
- Provided basic firewall, VPN, VLAN, switch, router, and Wi-Fi support.
- Monitored LAN/WAN connectivity and resolved network-related issues.
- Performed Windows Server, Active Directory, and Group Policy administration.
- Applied server updates, patches, and routine system health checks.
- Supported meeting room devices, video conferencing systems, and IP telephony.
- Monitored antivirus, endpoint security, backups, and overall system health.
- Escalated critical issues to higher-level support teams and ensured compliance with IT security policies.
Application Question(s)
- Are you available for immediate Joining?
Experience
- IT Support : 2 years (Required)
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