IT Support Engineer
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Key skills for this role
About the Role
Provided first-level IT support via phone, email, remote, and onsite assistance. Troubleshot hardware, software, printer, network, and application issues. Installed and maintained desktops, laptops, printers, and peripherals.
Key Skills for This Role
Full Job Posting
Overview
- Provided first-level IT support via phone, email, remote, and onsite assistance.
- Troubleshot hardware, software, printer, network, and application issues.
- Installed and maintained desktops, laptops, printers, and peripherals.
- Managed user accounts, password resets, access rights, and mailbox permissions.
- Administered Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
- Managed Office 365 licenses, mailboxes, distribution groups, and email troubleshooting.
- Supported Mimecast administration including email tracing, spam filtering, and mail flow monitoring.
- Assisted with CrowdStrike Falcon endpoint monitoring, sensor installation, and basic threat investigations.
- Supported Avaya IP Phones and IP Office 500 V2 configuration and troubleshooting.
- Coordinated with Contact Center Support Teams for escalations and maintenance activities.
- Provided basic firewall, VPN, VLAN, switch, router, and Wi-Fi support.
- Monitored LAN/WAN connectivity and resolved network-related issues.
- Performed Windows Server, Active Directory, and Group Policy administration.
- Applied server updates, patches, and routine system health checks.
- Supported meeting room devices, video conferencing systems, and IP telephony.
- Monitored antivirus, endpoint security, backups, and overall system health.
- Escalated critical issues to higher-level support teams and ensured compliance with IT security policies.
Application Question(s)
- Are you available for immediate Joining?
Experience
- IT Support : 2 years (Required)
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