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indeed

IT Support Engineer

Novomed Centers
Dubai, UAE
fulltime
Mid-Senior
1 months ago
engineeringdesignproject managementmaintenancequality controltechnicalmanufacturingCADproblem solvingoperationsprocess improvementmechanicalelectricalcivil
Free

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Overview

  • Provided first-level IT support via phone, email, remote, and onsite assistance.
  • Troubleshot hardware, software, printer, network, and application issues.
  • Installed and maintained desktops, laptops, printers, and peripherals.
  • Managed user accounts, password resets, access rights, and mailbox permissions.
  • Administered Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
  • Managed Office 365 licenses, mailboxes, distribution groups, and email troubleshooting.
  • Supported Mimecast administration including email tracing, spam filtering, and mail flow monitoring.
  • Assisted with CrowdStrike Falcon endpoint monitoring, sensor installation, and basic threat investigations.
  • Supported Avaya IP Phones and IP Office 500 V2 configuration and troubleshooting.
  • Coordinated with Contact Center Support Teams for escalations and maintenance activities.
  • Provided basic firewall, VPN, VLAN, switch, router, and Wi-Fi support.
  • Monitored LAN/WAN connectivity and resolved network-related issues.
  • Performed Windows Server, Active Directory, and Group Policy administration.
  • Applied server updates, patches, and routine system health checks.
  • Supported meeting room devices, video conferencing systems, and IP telephony.
  • Monitored antivirus, endpoint security, backups, and overall system health.
  • Escalated critical issues to higher-level support teams and ensured compliance with IT security policies.

Application Question(s)

  • Are you available for immediate Joining?

Experience

  • IT Support : 2 years (Required)

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