IT Support Engineer | Doha, Qatar (Onsite)
Skills
About This Role
Role Summary We are looking for L2 IT Support Engineers to deliver onsite end-user computing support across a large
enterprise office footprint. Engineers handle hands-on resolution of desktop, laptop, peripheral, A/V, and basic
infrastructure issues escalated from the L1 Service Desk, walking up to user desks where required.
Key Responsibilities
- Resolve L2 desktop/laptop/peripheral incidents escalated from the Service Desk.
- Perform hardware swaps, imaging, software installs, and Windows/Mac OS troubleshooting.
- Support Microsoft 365, Outlook, Teams, OneDrive, and basic Active Directory tasks.
- Manage IMAC (Install/Move/Add/Change) requests for end-user devices.
- Support meeting-room A/V (Teams Rooms, Zoom Rooms, Polycom, etc.) and printers.
- Maintain asset records in CMDB; tag and track all hardware movements.
- Provide VIP/executive desk-side support with a high-touch service approach.
- Escalate complex issues to L3 with full context and reproduction steps.
Required Qualifications
- Diploma or Bachelor's degree in IT, Computer Science, or equivalent.
- 4+ years in end-user/desktop support in an enterprise (1,000+ users) environment.
- Solid hands-on with Windows 10/11, Microsoft 365, Active Directory, and Intune basics.
- Hardware fluency: laptop/desktop diagnostics, BIOS, peripherals, printers.
- Familiarity with ITSM ticketing (ServiceNow, BMC Helix, Jira SM).
- Native or fluent Arabic AND professional English — non-negotiable.
- Currently in Qatar OR willing to relocate within 45 days.
Preferred / Nice To Have
- Microsoft MD-102 (Endpoint Administrator) or CompTIA A+/Network+.
- Exposure to MDM tools (Intune, JAMF, Workspace ONE).
- Basic networking troubleshooting (Wi-Fi, VPN, switch port).
- Mac OS support experience.
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