IT Support Engineer

Responsibilities

• Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals. Installs, maintains and optimizes desktop /notebook configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. Instructs customers in the operation and maintenance of the system. Manage client escalation Manage Asset Management work Manage coordination of work across different teams Experience: 5+ years of relevant experience or equivalent combination of education and work experience. Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required. Strong customer interaction skills. A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.