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IT Support Engineer
DISConsulting IT
Basingstoke, GBR
Full-time
Entry
Onsite
Discovered 1 months ago
IT supportFirst-line and second-line supportMicrosoft 365ExchangeSharePointIntune and MDM
Role Overview
Join a growing managed service provider to solve customer IT challenges, deliver on-site support, and participate in project work.
The role covers modern IT, cloud, networking, cybersecurity, and communications technologies while providing responsibility and autonomy.
Key Skills for This Role
IT supportFirst-line and second-line supportMicrosoft 365ExchangeSharePointIntune and MDM
Full Job Posting
About the role
Join a growing managed service provider to solve customer IT challenges, deliver on-site support, and participate in project work.
The role covers modern IT, cloud, networking, cybersecurity, and communications technologies while providing responsibility and autonomy.
This role suits someone who
- Has experience working within an MSP environment.
- Enjoys working at customer sites as well as in an office.
- Likes building relationships with clients and working in a varied role.
- Is proactive, organized, willing to learn, and interested in progressing within a growing business.
What you'll do
- Handle first- and second-line support requests.
- Support Microsoft 365, including Exchange, SharePoint, and Intune or MDM.
- Support and administer Windows 10/11 and Windows Server, including ADDS, DHCP, DNS, and VPN.
- Visit customer sites for installations, break/fix work, and networking refreshes.
- Build and configure servers, Wi-Fi, cabling, PCs, and other hardware.
- Participate in cloud migrations, Intune rollouts, hosted Azure VMs, cloud PBX deployments, and Wi-Fi replacements.
- Develop knowledge articles and technical workarounds for the Service Desk team.
- Follow company policies, security requirements, and data protection standards.
- Maintain professional customer communication and provide regular support updates.
What we're looking for
- At least one year of IT support experience, ideally within an MSP environment.
- Microsoft 365 and Windows experience.
- Network knowledge including Wi-Fi, VLANs, and UniFi or similar technologies.
- Ability to take ownership, make sensible decisions, and act in the client's best interest.
- Ability to handle projects as well as support tickets.
- Clear written communication skills for documentation and client communication.
What we offer
- Competitive salary based on experience.
- Company-supplied laptop and mobile phone.
- Training and support toward Microsoft, vendor, and networking certifications.
- Twenty-five days of holiday plus bank holidays, with potential to earn additional days.
- Mileage paid at the stated HMRC rate.
Location and work pattern
- The role is office based in Basingstoke with regular customer-site visits.
- Candidates based in Hampshire or within a reasonable commuting distance are preferred.
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