IT Support / End user Support
Key Skills for This Role
Full Job Posting
Qualifications and experience
- Bachelor's degree or Diploma in IT, Computer Science, or a related field.
- 4–7 years of experience in IT Support, End User Computing, or Desktop Support.
- At least 2–3 years of experience handling L2 support responsibilities.
- Experience working in an enterprise IT environment.
- Strong troubleshooting, communication, and customer service skills.
- ITIL Foundation certification is an added advantage.
Preferred skills
- Experience supporting banking or financial services environments.
- Knowledge of ITIL incident, problem, and change management processes.
- Experience with Microsoft Intune and endpoint security solutions.
- Knowledge of Windows Server and basic network administration.
Responsibilities
- Provide IT support for end users in an enterprise environment.
- Handle L2 support responsibilities.
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