IT Support
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Key skills for this role
About the Role
We are looking for an IT Support who can: Troubleshoot and resolve hardware, software, network, printer, scanner, and Microsoft Office-related issues. Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
Key Skills for This Role
Full Job Posting
Overview
- We are looking for an IT Support who can :
- Troubleshoot and resolve hardware, software, network, printer, scanner, and Microsoft Office-related issues.
- Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
- Support and maintain LAN, WAN, Wi-Fi, VPN, and network infrastructure.
- Configure, monitor, and troubleshoot Fortinet firewalls and network security devices.
- Install Ruijee network switches, routers, access points, and internet connectivity.
- Install, configure, and maintain Windows Servers, Active Directory, Domain Controllers, DNS, DHCP, Group Policies, and file servers.
- Install, configure, and maintain CCTV cameras, NVR systems, and monitoring solutions.
- Troubleshoot CCTV connectivity and recording issues.
- Install, configure, and support Yealink IP phones. Provide technical support for call center operations and telephony infrastructure.
- Support PBX systems, SIP trunks, IVR configuration, and call routing.
- Maintain IT asset inventory and asset tracking records. Maintain IT racks, patch panels, cable management, and labeling standards.
- Ensure proper documentation of rack layouts and connectivity.
- Provide support for CRM, DMS, booking systems, ticketing systems, and business applications.
Required Qualifications
- Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field.
- Minimum 5 years of experience in IT Support, System Administration.
- Experience with Windows Server, Active Directory, Microsoft 365, Fortinet Firewalls, CCTV, and IP Telephony.
- Strong knowledge of networking concepts, TCP/IP, VLANs, VPNs, DNS, and DHCP.
- Experience supporting multi-site environments is preferred.
Preferred Certifications
- Microsoft Certified (M365 / Windows Server MCSA)
• Fortinet NSE Certification
- CCNA
- ITIL Foundation
- CompTIA Network+ or Security+
Soft Skills
· Language: Fluent in English required.
Arabic is an advantage.
· Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users and prioritize tasks under pressure.
· Employment Type: Full time.
Pay: From QAR3,500.00 per month
Application Question(S)
- How is your availability to join ?
- Do you have M365/Windows Server MCSA certificate - Do you have CCNA/ ITIL Foundation or Comp TIA Network + Security , certificates ? If so mention which you holds
- Do you have any automobile industry experience?
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