IT Support Assistant

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff.

Position Summary

The IT Support Assistant provides day-to-day support for computers, user accounts, our network, and technology operations across Bluebird Kids Health. This is an entry-level position designed for individuals seeking to begin a career in Information Technology. The role focuses on device preparation, user onboarding, inventory management, and first-level technical support under the direction of the IT Manager.

Responsibilities

Prepare and deploy laptops, Chromebooks, tablets, and mobile devices

Reset, image, and configure computers

Create user accounts and assist with onboarding activities

Process equipment shipments, returns, and asset tracking

Maintain inventory records and equipment assignments

Troubleshoot common hardware, software, printer, and connectivity issues

Respond to routine help desk requests using documented procedures

Assist with clinic technology deployments and office moves

Create and maintain IT documentation and knowledge base articles

Escalate complex issues as appropriate

Qualifications

High school diploma or equivalent required

Technical school coursework, A+ certification, or related training preferred

Basic knowledge of computer hardware and Windows operating systems

Strong communication and customer service skills

Ability to learn new technologies quickly

Reliable transportation for Local travel to BBK locations

Ability to lift and move computer equipment

Must be able to lift and carry 80lbs

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued.