IT Support Apprentice

RnD specialises in managed IT services, Cloud hosting, security solutions, connectivity and technical consulting based in London & Bristol.

About the role:

As an IT Support Apprentice, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance. This role is designed to give you hands-on experience while you study towards your IT qualifications one day a week.

A quality customer focused approach is essential to ensure all calls are actioned promptly with regular and timely feedback given.

Responsibilities:

• Customer support: Respond to client inquiries via phone, email, and in-person, providing timely and effective solutions, ensuring customer satisfaction
• Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians
• Documentation: Accurately log all support requests and resolutions in the helpdesk system
• Installation and configuration: Assist with the setup and configuration of new IT equipment and software
• Maintenance: Perform routine maintenance and updates on IT systems and equipment

Desirable skills:

• Interest in IT: A genuine passion for technology and a desire to build a career in IT
• Communication skills: Excellent verbal and written communication skills
• Problem-solving: Strong analytical and problem-solving abilities
• Team player: Ability to work effectively both independently and as part of a team
• Customer service: A commitment to providing excellent customer service

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours: \37.5 hours per week, 9am - 5:30pm

Benefits:

• Training: Comprehensive on-the-job training and support for your studies
• Career development: Opportunities for progression within the company
• Supportive environment: A friendly and collaborative workplace for you to learn and develop

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!