IT Support Analyst
Role Overview
The IT Support Analyst will provide frontline end-user support and own operational processes including workstation deployment, identity management, and hardware inventory.
The role supports rapid company growth in a secure, compliance-driven environment aligned with CMMC Level 2 and NIST SP 800-171.
The position requires independent judgment, process ownership, and hands-on support and deployment work.
Key Skills for This Role
Full Job Posting
About Revolution Space
Revolution Space builds advanced space systems and works on projects intended to ensure products work on orbit every time.
Position Summary
The IT Support Analyst will provide frontline end-user support and own operational processes including workstation deployment, identity management, and hardware inventory.
The role supports rapid company growth in a secure, compliance-driven environment aligned with CMMC Level 2 and NIST SP 800-171.
The position requires independent judgment, process ownership, and hands-on support and deployment work.
Workplace
- This position is onsite five days per week.
- The company is currently based in Charlestown, Massachusetts and plans to move to Wilmington, Massachusetts in mid-2027.
Technical Support and Deployment
- Triage and resolve tickets involving Windows 10/11, macOS, Microsoft 365, Teams, and connectivity issues.
- Own workstation provisioning, including unboxing, asset tagging, imaging, testing, and shipping to local and remote staff.
- Provision users, reset passwords, and troubleshoot MFA in Microsoft Entra ID.
- Support basic SharePoint administration and manage software license allocation.
Assets, Compliance, and Availability
- Maintain the physical IT asset cage, track inventory and spare stock, and coordinate vendor warranty repairs.
- Document hardware changes, software provisioning, and ticket resolution for CMMC Level 2 compliance.
- Complete new-hire laptop and account setup and participate in an after-hours on-call rotation.
Required Qualifications
- At least 3 years of experience in a relevant IT support or helpdesk role.
- Bachelor's degree in IT plus relevant certifications and experience.
- Hands-on Windows and macOS desktop administration and troubleshooting experience.
- Microsoft 365 Admin Center and Entra ID user and group administration experience.
- Fundamental understanding of subnets, VLANs, and DNS.
- Familiarity with centralized deployment or imaging tools such as SmartDeploy or an equivalent.
- Strong organization, attention to detail, written communication, and verbal communication skills.
- Ability to learn new tools quickly and adapt to shifting priorities.
Preferred Qualifications
- Experience in a government cloud environment or a NIST SP 800-171 or CMMC-compliant workplace.
- Deeper networking exposure, Microsoft Intune, Windows Server or Active Directory, VMware, cybersecurity, engineering software, or physical hardware repair experience.
Benefits
- Benefits include paid holidays, sick time, unmetered vacation, health and dental plans, a matching 401(k) plan, life insurance, disability coverage, and education assistance.
Compensation
- The pay range for this role is 65,000 to 90,000 USD per year.
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