IT Support Analyst - Saudi Arabia

Overview

About The Role

• Responsible for asset control and stock ordering of devices as required.
• Assist users with hardware issuing or replacement as required.
• Responsible for ensuring that issues and support requests are resolved within defined SLA.
• Responsible for ensuring that issues and support requests are documented within the ITSM tool.
• Responsible for sending devices off to repair and liaising with the vendor
• Adhering to processes and procedures.
• Mobile phones setup.
• Hardware refreshes.
• Provide additional support to client and internal meeting rooms.
• Daily Backup Tape Changes.
• Hardware maintenance and assisted troubleshooting of Storage Controllers and Server Controllers.
• Replacement of Storage Disks and Server Blades as and when required.
• Physical daily checks of system hardware health and lights including but not limited to:
• + MER/SER daily checks of Room Systems including Aircon, Fire Suppression and UPS Systems.
• Switch Upgrades, Console and Backups, some proficiency in network skills.
• Cable Tracing as required to troubleshoot any issues in Comms Rooms for Server/Network infrastructure.
• Troubleshooting with onsite wireless issues and deployments, up to and including local surveys.
• Chaperoning Vendors during maintenance work and tasks.
• Participate in project work as required, including non-business hour deployments (e.g., nights and weekends).
• Assisting with Video Conferencing serving our clients in the meeting rooms as required.

Qualifications

• and experience
• Must have both English and Arabic language skills
• BA/BS degree or equivalent preferred.
• Broad software application skills desired.
• Demonstrated ability to master new software applications and technologies.
• Prior experience with a ticketing system strongly preferred.
• Proficiency in network skills.
• Must have at least 2+ years’ experience with Windows operating systems and hardware in a computer support related setting; experience working in a networked environment.
• Working knowledge of ITIL service management and its processes is highly advantageous.
• Knowledge of AV systems and telecommunications would be beneficial.
• What’s in it for you?
• As a future facing firm, we take a bold, dynamic and agile approach to help clients of every size face the future with confidence.
• We empower and support our people to realise their ambitions through access to high quality, interesting and engaging work alongside a competitive package.
• Please note that we have a preferred agency panel in place.
• Only applications submitted via the portal at the point of instruction will be accepted.