IT Support Analyst
Role Overview
Provide first- and second-line IT support across the Group, in a predominantly Microsoft environment.
The role focuses on application support, including the bespoke Zeus line-of-business system, and also covers IT and telecommunications.
The role contributes to projects to improve systems, procedures, and IT infrastructure.
Key Skills for This Role
Full Job Posting
Role overview
Provide first- and second-line IT support across the Group, in a predominantly Microsoft environment.
The role focuses on application support, including the bespoke Zeus line-of-business system, and also covers IT and telecommunications.
The role contributes to projects to improve systems, procedures, and IT infrastructure.
Responsibilities
- Record, respond to, and resolve colleagues’ IT issues.
- Support Zeus, including report customisation and bulk data uploads.
- Support Office 365, SharePoint Online, Excel formulas, and Power Automate.
- Write simple SQL queries to update data and extract management information.
- Contribute to IT systems and infrastructure improvement projects.
- Administer users and mailboxes; manage distribution of mobile phones and hardware.
- Maintain hardware and software asset lists and databases.
- Configure, install, and maintain PCs, printers, and other IT equipment.
Required experience and skills
- Previous application support experience.
- At least one year supporting 20 or more Windows workstations in a busy business environment.
- Windows 11 and Microsoft Office installation, configuration, administration, and support.
- Knowledge of network cabling and TCP/IP fundamentals.
- Customer-focused communication, logical problem solving, attention to detail, and ability to work independently to deadlines.
- Flexibility to work outside normal business hours when needed.
Desirable experience and qualifications
- Familiarity with Windows Server, VMware, Microsoft SQL and Reporting Services, or AirWatch/Soti mobile device management is desirable.
- SQL query skills are desirable.
- An HNC or higher in a computer-related discipline, or Microsoft Certified Desktop Support Technician certification or higher, is desirable.
Grade structure
- The role spans grades G1–G4 according to experience, support tier, and autonomy.
- G1 covers senior or second-line support, including complex issues and mentoring; G2–G3 covers established first- and second-line support; G4 covers first-line service desk support with a development path.
Compensation
- Pay is £30,000–£35,000 per year.
Workplace and benefits
- Work location is in person.
- Listed benefits include casual dress, company pension, employee discount, free parking, and an on-site gym.
- Other stated benefits include career development and training, wellbeing and rewards, holiday allowance, and death-in-service benefit.
About WasteCare
WasteCare collects and recycles hazardous and difficult waste for organisations across the UK.
The Group operates regional service centres and recycling facilities and highlights investment in technology and sustainable growth.
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