IT Support Analyst

Assist with technology implementations, upgrades, testing, system enhancements, and equipment deployments.

Support technology readiness for new locations, property transitions, renovations, and operational initiatives.

Coordinate with vendors and internal IT partners to resolve technical issues, complete installations, and validate system functionality.

Participate in system testing, troubleshooting, user training, and post-implementation support.

Maintain accurate records of technology assets, configurations, system changes, and support activities.

Follow established IT procedures, security standards, and change management practices.

Identify opportunities to improve support processes, reduce recurring incidents, and strengthen technology reliability.

Maintain clear and accurate support tickets, troubleshooting notes, system documentation, and resolution records.

Create and update technical instructions, knowledge articles, and user support resources.

Communicate technical issues, resolution timelines, and system updates clearly to employees and business leaders.

Collaborate with IT colleagues and external service providers to address incidents and complete assigned projects.

Manage multiple support requests and operational priorities while maintaining responsive customer service.

Three to five years of experience in IT support, technical support, help desk operations, application support, business systems, or a related technology role.

Strong troubleshooting skills involving computers, hardware, software, operating systems, networking, connectivity, and business applications.

Working knowledge of Microsoft 365, Windows operating systems, Azure services, and general networking concepts.

Experience using ticketing or IT service management systems to document, prioritize, and resolve technical issues.

Ability to support technology users across multiple locations through both onsite and remote troubleshooting.

Experience installing, configuring, maintaining, and troubleshooting computers, peripherals, and related equipment.

Ability to diagnose technical issues, research solutions, and determine when escalation is appropriate.

Strong organizational, analytical, written, and verbal communication skills.

Ability to explain technical information clearly to employees with varying levels of technology experience.

Ability to manage competing priorities and work independently while collaborating with internal teams and external vendors.

Regularly use computers, phones, and standard office and technology equipment, including remaining in a stationary position for extended periods while performing computer-based work.

Communicate effectively with employees, business locations, leadership, IT partners, and external vendors.

Occasionally lift, move, connect, install, or troubleshoot computers, peripherals, and related equipment weighing up to 50 pounds.

Work primarily onsite at Heartwell Golf Course while providing remote and onsite support to additional business locations.

Respond to changing technical support needs and operational priorities in a multi-location environment.

Occasionally provide support outside standard business hours for critical incidents, technology deployments, upgrades, or operational needs.

Travel approximately 10–20% to support business locations, technology implementations, and other operational initiatives.

Perform additional duties and responsibilities based on business needs. Reasonable accommodations will be provided to enable qualified individuals with disabilities to perform the essential functions of the position.