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IT Support Analyst

University of the Arts London
London, GBR
Full-time
Onsite
£35,126–£42,020 per annum
Discovered 6 days ago
2nd Line IT SupportWindowsmacOSOS deployment and configurationHardware maintenance and fault diagnosisCommand line tools

Full Job Posting

The opportunity

Experienced 2nd Line IT Support Analyst role within the University of the Arts London's Digital & Technology function.

Provides technical support across desktop, laptop, and enterprise systems, supporting reliable and sustainable IT services.

Works with end users, academic and professional services teams, senior stakeholders, IT colleagues, and service leads.

Role responsibilities

  • Provide advanced technical support and troubleshoot complex incidents and escalated IT Service Desk requests.
  • Contribute to deployments, system upgrades, and service improvement initiatives.
  • Support day-to-day operations and inform infrastructure improvements, software rollouts, and technology decisions.
  • Evaluate tools and services to enhance user experience and efficiency.

Experience and checks

  • Experience in 2nd Line IT Support in a large enterprise or multi-site environment.
  • Experience supporting Windows and macOS, including OS deployment, configuration, hardware maintenance, and command-line fault diagnosis.
  • AV support experience and experience supporting Active Directory, DHCP, DNS, and other core infrastructure and network services.
  • Experience following incident, problem, and change management processes in an ITIL-aligned service environment.
  • A satisfactory Basic DBS check and standard pre-employment checks are required.

Workplace

  • The role requires consistent on-site presence and is not offered on a hybrid or remote basis.
  • Location: LCF - East Bank Stratford, London, UK.

Salary and contract

  • Salary is £35,126–£42,020 per annum.
  • The position is permanent and has 35 hours of work per week.

Application process

  • Applications are submitted through the university application portal and include a supporting statement or competency-question responses.
  • The selection process includes application, shortlisting, interview and assessment, offer, and onboarding.

About the University

University of the Arts London is a global university comprising six colleges and serving more than 22,000 students and 6,000 staff.

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