IT Support Analyst I
Full Job Posting
Key Responsibilities:
- End-User Support:
- Serve as the initial point of contact for users, acknowledging and documenting basic technical issues related to systems, desktops, applications, and networks.
- Record and track end-user calls for assistance to facilitate understanding and resolution of customer problems.
- Problem Diagnosis and Resolution:
- Diagnose and resolve basic technical issues using standard software tools and procedures.
- Escalate unresolved problems to senior technical personnel or immediate manager for further resolution.
- Desktop Support and Maintenance:
- Perform routine desktop support tasks, including installation, maintenance, and troubleshooting of user applications and operating systems.
- Conduct basic preventative maintenance on equipment and workstations to ensure functionality.
- Process Adherence:
- Follow detailed instructions and established company policies to complete routine assignments.
- Accurately document work performed and maintain compliance with organizational guidelines.
- Manager Defined Field:
- Answer inquiries regarding network capabilities and resolve questions referred by more junior Help Desk Technicians.
- Perform preventative maintenance on equipment and workstations to help extend their useful life.
- Communicate with vendors as needed to support issue resolution, equipment maintenance, and technical inquiries.
- Provide advice, training, guidance, and documentation to other Help Desk Technicians, as required.
Required Qualifications:
- High School Diploma or GED plus 0–2 years of relevant experience.
- Basic knowledge of customer service in a computing environment.
- Familiarity with Microsoft Operating Systems and application environments.
- Demonstrate knowledge with operating a tele-management workstation and an ability to use a variety of automated diagnostic tools for network troubleshooting.
Preferred Qualifications:
- Associates degree within information technology or related field.
- A+ certification, Helpdesk certification, or equivalent.
- Exposure to IT support or help desk environments through internships or entry-level roles.
- Why CTC?
- Our teams at CTC are passionate and thrive on collaboration in a team environment.
- When we encounter a difficult problem, we have a variety of talented and diverse employees that work together to solve the toughest challenges.
- Competitive salary and benefits package.
- Although our work at CTC is extremely important, we also recognize the need for our employees to maintain a proper mix of work and personal life.
- Visit www.ctc.com to learn more!
- Join us! CTC offers exceptional career growth, cutting edge technology, educational opportunities, and recognition for quality work.
- https://concurrent-technologies-corporation.breezy.hr/
- Staffing Requisition: SR#2026-0148
- “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.”
About Concurrent Technologies Corporation
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