IT Support Analyst
Role Overview
IT Support Analyst role providing regional on-site and remote IT support to Sweco colleagues across UK offices.
The role works closely with the wider IT team to provide a customer-focused service.
Key Skills for This Role
Full Job Posting
About the role
IT Support Analyst role providing regional on-site and remote IT support to Sweco colleagues across UK offices.
The role works closely with the wider IT team to provide a customer-focused service.
Work arrangement
- Initially requires working in the office five days per week.
- Hybrid working may become available later, depending on business and team requirements.
Responsibilities
- Provide software, hardware and network support; support desktop and laptop provisioning, configuration and deployment.
- Manage IT stock, equipment and inventory, and provide remote support to colleagues in other UK offices.
- Support Exchange and Active Directory administration; log, manage and resolve incidents and service requests.
- Follow IT policies, procedures and working instructions; support change control and IT service-management practices.
- Contribute to UK and Group IT projects and collaborate with UK and European Corporate IT teams.
Experience and skills
- Previous experience in an IT support role; experience with ServiceNow or a similar service-management tool.
- Experience supporting Microsoft Windows environments, general network troubleshooting and structured cabling support.
- Familiarity with Windows Server, Exchange and Active Directory.
- Experience supporting engineering software, particularly AutoCAD.
- Strong communication, customer service and problem-solving skills; able to collaborate and manage tasks independently.
- Proactive approach and willingness to learn.
Benefits
- Benefits include pension contribution, life assurance, private medical insurance and a discretionary annual bonus scheme.
- Other benefits include professional subscriptions, holiday allowance, Cycle2Work, an employee assistance programme, discounts and an electric vehicle salary-sacrifice scheme.
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