IT Specialist
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Key skills for this role
About the Role
Provide IT support, manage client applications, ensure system security, and assist users while possessing a degree in computer science and knowledge of networking.
Key Skills for This Role
Full Job Posting
IT Support
- Creation of informative support tickets and their follow-up via a ticket system
- Proficiency in IT helpdesk software, Windows User Management / Windows PCs Client support / Office 365
- General 2nd level support for internal end customers (client environment) IT product evaluation and IT selection
- Providing IT assistance to office staff, site staff, visitors, and others
- Communication with employees and, in the future, also with customers
IT Client Administration
- Administration and further development of the supported business client applications, e.g. Microsoft 365 and Intune, etc.
- Technical analysis, evaluation and optimization of IT architectures and IT core processes
- Updating computer software as well as upgrading hardware and systems as per Fichtner IT plan.
- Support in the documentation of solution procedures
- Software management and software installation as well as handover of software projects to the specialist department
- Ensure that Printers and network is functioning.
IT Security
- Implement Fichtner IT policy, standards, and system security requirements as specified by Fichtner Germany
- Monitoring hardware, software, and system performance metrics.
- Training end-users on hardware functionality, Applications, and software programs.
- Resolving logged errors in a timely manner and documenting processes and performing diagnostic tests.
- Ensure internet and WIFI are secure in the office and site and that the appropriate speed is available.
- Maintaining databases and ensuring system security.
IT Environment Administration
- Support in purchasing of hardware (computer, printer, phones, and others) and installing windows applications related to users’ work requirements
- Monitoring, Installation & Configuration of Fingerprint System Software (Biometrics).
- Monitoring, Installation NVR, and Access to CCTV cameras.
- Provide semi-annual reports on technological advancements and trends in IT support.
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