IT Specialist

Position Overview

Key Responsibilities

• Technical Support: Assist staff and clients with IT-related issues, troubleshooting hardware and software problems.
• System Maintenance: Perform routine maintenance tasks, including system updates, backups, and monitoring of network performance.
• Installation and Configuration: Set up and configure computers, peripherals, and software for new and existing users.
• Documentation: Maintain accurate records of IT assets, configurations, and user support interactions.
• Training: Provide basic IT training to staff to enhance their understanding and use of technology resources.
• Security: Assist in implementing and maintaining cybersecurity measures to protect data and systems from threats.

Qualifications

• A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent qualifications such as CompTIA A+, CompTIA Network+, Google IT Support Professional Certificate, or relevant work experience.
• Basic knowledge of computer hardware, software, and network systems.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to work effectively in a team environment.
• Willingness to learn and adapt to new technologies and processes.
• Customer-oriented approach with a friendly and helpful demeanor.

Preferred Skills

• Experience with Windows and Mac operating systems.
• Familiarity with common IT tools and software, such as Microsoft Office Suite, antivirus programs, and remote desktop applications.
• Basic understanding of network protocols and cybersecurity principles.
• Prior experience in an IT support role or internship.
• Work Environment
• The World Equestrian Center of Ocala provides a dynamic and engaging work environment. This role requires the ability to handle multiple tasks, interact with staff and clients, and manage time effectively. Occasional evening and weekend work may be required to assist with events or urgent technical issues.

Work Environment