IT Specialist

Established in 2002, FOH® is a global award-winning hospitality and foodservice manufacturer brand including: Front of the House® and room360˚ by FOH®. Delivering more than products, our company and culture has received numerous recognitions through the years and was also featured in Fortune Magazine as “Best Workplaces in Manufacturing and Production”. We are proudly certified as WBENC (Women’s Business Enterprise National Council) and LGBT Business Enterprise (LGBTBE®) partners and suppliers.

FOH® offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity.

Position Summary: The IT Specialist is part of the Business Technology and Innovation (BTI) team. They will be responsible for supporting all the department's technical requests as needed and maintaining equipment. This role contributes to the success and productivity of the company by installing, configuring, and maintaining software infrastructure systems, as well as maintaining and provisioning IT support to all our team members and maintaining and provisioning IT support to all our Team Members. This position supports our vision by ensuring that all team members have the IT tools and connectivity to meet and meet and exceed our business partners' expectations exceed the expectations of our business partners.

Additional Information:

This is a permanent full-time position

This role participates in our hybrid schedule

Hybrid schedule: Mondays & Fridays; 2 days working remotely. Tuesdays, Wednesdays & Thursdays: 3 days working in the headquarters office Headquarters Office location: 7630 Biscayne Blvd. Miami, FL 33138

Headquarters Office location: 7630 Biscayne Blvd. Miami, FL 33138

Essential Responsibilities:

IT Support

Provides technical support for hardware, software, and network-related issues via helpdesk troubleshoot ticket system with low and medium priority

Troubleshoot system failures (tier 1), application errors, and network issues, escalating complex problems when necessary (to tier 2 and up)

Collaborates with vendors and service providers for specific requests on equipment, software licenses, and IT services

Responsible for the onboarding of team members following the designated SOP and updating current team members computers by configuring the pc’s, laptops, cellphone, iPads, and other applications

Assists and supports the installation of computer hardware, computer software, MFP peripherals, desktop telephony and mobile devices for our Headquarters, Distribution Center, remote and outside sales team

Resolves technical problems by identifying, analyzing, prioritizing, and finding solutions

Synchronizes representative contacts in Outlook

Helps to maintain and replace the network Infrastructure, cabling, ports, UPC Devices, etc.

Proactive and Other Duties

Maintains and updates company software, ensuring licenses are up to date and team members have access to necessary tools

Creates and maintains documentation for all supported systems

Maintains all pc’s, laptops, cellphone, iPads, and laptops on regular basis

Schedules repairs for equipment such as phone system or copier

Assists with asset management of IT equipment, including maintaining inventory levels, labeling, and tracking equipment, and submitting orders to replenish stock

Oversees all in-house audio and visual setup needs for all events, ensuring flawless execution and optimal performance

Installs and administrates resolves all issues with the VoIP phone system for team members

Assists in other duties as needed and directed

Promotes our FOH® Culture in all interactions

Education, Experience, and Computer Skills:

Minimum of 2+ years in IT support and/ or related experience, training equivalent combination of education and experience

High School diploma or equivalent

College coursework in Computer Science or Information Technology field preferred

Proficient in all Microsoft & Windows 10 & 11 applications

Knowledge in Mac OS

Proficient in Microsoft applications and active directory

Proficient with IOS mobile devices

Troubleshooting computer hardware and software

Strong understanding in the area of technical support and ticketing system management.

Concept knowledge of VPN setup and operations

Concept knowledge of Wireless (Wi-Fi) protocols and security

Skills Needed for Success:

Clearly conveys technical concepts to both technical and non-technical audiences

Follows direction and works under pressure to meet deadlines

Stress and time management skills

Analytical, creative, practical problem-solving skills

Customer service and interpersonal skills

Work collaboratively and as part of a diverse team

Communicate with excellence and clarity both verbally and in writing

Project management skills and strong attention to detail

Tech- savviness

Desired Characteristics and Qualifications:

Flexible to work outside normal work hours

Ability to maintain confidentiality and handle sensitive information

Organized, action and detail oriented

Demonstrates sound work ethics

Possesses cultural awareness and sensitivity

Ability to re-arrange tasks as priorities change

Highly enthusiastic, positive-minded, and composure in challenging situations

Thrives in a goal-driven environment

Benefits & Pay: At FOH®, we value our team members as our most important asset, which is why we offer a benefits package designed with their well-being in mind. In addition to multiple medical and dental options with supplemental insurance and 401(k) plan (fully vested) and bonus incentives, we offer paid holidays, vacation, and even time off to volunteer in the community and local charities. Our team also enjoys a collaborative culture that supports their growth.

The salary/hourly range for this role represents numerous factors considered in the hiring decisions, including, but not limited to, work experience, territory, geographical location, etc. As such, starting pay for the successful candidate(s) could fall anywhere within the stated range.

Passionate about what we do and how we do it, we value different perspectives from people of all backgrounds and actively recruit diverse team members. "Be yourself! We like it that way". Bring your experience and join a team that strives to deliver impactful solutions to our partners worldwide. Our websites are the perfect place to learn more about FOH®

www.fohworldwide.com | www.frontofthehouse.com | www.roomthreesixty.com

Company Awards & Recognitions: Diverse and Inclusive Employer 2023, 2024, and 2025 Most Family Friendly Employers 2023, 2024, and 2025 Fortune Best Workplaces in Manufacturing & Production 2023 Fortune Best Workplaces in Manufacturing & Production 2020 Best Dog-Friendly Company 2021 Best Workplaces in Manufacturing & Production 2019 Best Workplaces for Women 2019 Best Workplace for Women 2018 Best Medium Workspaces 2018 Best Workspaces in Manufacturing & Production

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