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IT Specialist I

City of Marquette
Marquette, USA
Full-time
Entry · 1+ years experience
Onsite
Discovered 1 weeks ago
Communication

Full Job Posting

MINIMUM QUALIFICATIONS

  • REQUIRED
  • At least one year of help desk experience supporting desktop computers, Voice over IP systems, and standard software applications.
  • Experience delivering instructor-led classroom training on software products and a strong background in personal computer technology.
  • Technical Knowledge and Skills
  • Working knowledge of Windows operating systems and desktop application software, including experience installing, configuring, and troubleshooting applications.
  • Ability to perform basic troubleshooting of computer hardware and Microsoft Office products.
  • Familiarity with networking, server technologies, operating systems, and audio/visual equipment.
  • Strong analytical and problem-solving skills.
  • Communication and Service
  • Excellent written and verbal communication skills, including the ability to explain technical information to nontechnical audiences.
  • Strong customer-service orientation and sensitivity to users at all skill levels
  • Strong interpersonal skills and the ability to work effectively as part of a team.
  • Attention to detail when documenting instructions and conversations.
  • Work Requirements
  • Ability to work effectively amid frequent interruptions and multiple service requests and inquiries.
  • Occasional travel between City facilities is required.
  • Occasional overtime is required.
  • Materials and Equipment Used
  • Computers, printers, and related hardware
  • Microsoft Windows operating system
  • Microsoft Office Suite
  • Standard cale-testing and cable-termination tools
  • Standard hand tools
  • Telephones and standard office equipment
  • PHYSICAL DEMANDS
  • Ability to lift up to 50 pounds and frequently lift or carry objects weighing up to 25 pounds.
  • Frequent sitting, standing and walking.
  • Ability to use hands for repetitive fine manipulation and operation of controls.
  • Frequent bending, squatting and reaching.
  • Occasional twisting and climbing.
  • Ability to communicate clearly by speaking.
  • Ability to distinguish sounds at various frequencies and volumes.
  • Ability to distinguish people or objects at varying distances and under a variety of lighting conditions.
  • Ability to work in environments with varying noise levels.
  • This job description should not be interpreted as all inclusive. It is intended to identify the major
  • responsibilities and requirements of the job. The incumbents may be asked to perform job-related responsibilities and tasks other than those stated in this job description.

Education and Experience

  • Associate degree in Information Systems, Computer Science, or a related field; bachelor's degree preferred.

Preferred Qualifications

  • Associate degree in Information Systems, Computer Science, or a related field; bachelor's degree preferred.

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