IT Specialist (FT)

We envision a world where every individual is valued for their inherent worth—regardless of ability or circumstance—and has equitable access and support to lead a life of their own design.

Hands-on IT role in a cloud-first environment (Intune, Microsoft 365). Support users, manage devices, and gain experience across IT—from help desk to networking and cybersecurity.

Information Systems & Technology Location: Based in Woodbridge, travel between sites required

Marrakech’s Information Systems & Technology (IS&T) team is seeking a Full-Time IT Specialist to support staff and technology across our organization. This is a hands-on role in a 100% cloud-managed environment (Microsoft Intune, Entra, Microsoft 365) , supporting both computers and mobile devices.

No two days are the same —you might be troubleshooting a user issue in the morning, deploying devices midday, and supporting connectivity or network needs at a program site in the afternoon.

Provide technical support for hardware, software, and mobile devices (in person and remote)

Manage and document requests through the help desk ticketing system

Deploy and manage Windows devices and iPhones/iPads using Intune and Entra (Azure AD)

Support mobile device management (MDM) for agency cell phones

Maintain accurate inventory and asset tracking

Troubleshoot and resolve user, device, and application issues

Support connectivity and network operations across multiple sites (coordination, installation, and basic troubleshooting)

Train staff on Microsoft 365, email, file storage, and general technology use

Ensure the security and confidentiality of sensitive and protected information

Strong troubleshooting and customer service skills

Ability to work independently and manage multiple priorities

Attention to detail, especially with documentation and inventory

Flexible and adaptable, with a strong willingness to learn; someone who is excited to grow with us as we continue to expand and evolve our technology and services

Required:

Proficiency in Microsoft 365 (Outlook, OneDrive, SharePoint)

Valid driver’s license and reliable, insured vehicle

Preferred:

Experience with Microsoft Intune, Entra (Azure AD), and Microsoft 365 Admin

Experience supporting mobile devices (iOS preferred)

Prior IT support/help desk experience

Associate’s degree in IT or related field or equivalent experience

Be part of a mission-driven organization making a meaningful impact

Gain unique, hands-on experience across all areas of IT , including end user support, device management, networking, and cybersecurity

Work in a modern, cloud-first environment

Help shape and expand a growing IT department where your ideas and contributions will matter

Enjoy a role where you’re not confined to one specialty , but exposed to a wide range of technologies and initiatives

Join a collaborative, supportive team with real opportunities for growth and development

Marrakech is an Equal Opportunity Employer. The hiring and promotion of employees will be based upon qualifications without regard to race, color, sex, pregnancy, religion, age, marital status, national origin, ancestry, disability, sexual orientation, genetic information, protected activity or any other basis prohibited by law.