IT Solution Support Engineer

Role overview

Responsibilities

• Maintain reliable operation, availability, performance, and capacity across airport IT environments and their systems.
• Resolve complex infrastructure, database, middleware, integration, and application incidents; analyze root causes and implement preventive measures.
• Carry out upgrades, security patching, vulnerability remediation, and lifecycle activities for operating systems, databases, middleware, and applications.
• Monitor system health and support backup, recovery, and disaster recovery processes.
• Maintain and troubleshoot interfaces between applications, databases, automation systems, and external customer systems.
• Develop scripts and automation, contribute to service improvement, and act as a technical escalation point.
• Collaborate on deployments and transitions and support international 24/7 operations, including occasional on-site airport activities.

Requirements

• Degree in Computer Science, Information Technology, Information Systems, or a related technical discipline.
• Strong affinity for enterprise IT infrastructure in business-critical environments.
• Foundational knowledge of Linux and Windows Server administration, plus experience or affinity with Oracle, SQL, PL/SQL, and database administration concepts.
• Understanding of middleware, application hosting, system integrations, and networking fundamentals including TCP/IP, DNS, routing, firewalls, and load balancing.
• Experience with VMware or Microsoft Hyper-V; familiarity with Nagios-based monitoring is beneficial.
• Cybersecurity, vulnerability management, and patch management affinity; Python, Shell, or PowerShell scripting is an advantage.
• Strong analytical, troubleshooting, communication, and problem-solving skills; proactive, hands-on approach; professional English.
• Ability to work internationally and willingness to join standby or on-call support and travel internationally when required.

Team and company

Compensation

• Gross salary range is €4,347.99 to €5,900.85 per month, excluding an 8% holiday allowance.
• Benefits include 40 vacation days, flexible working hours, health and wellbeing budget, commuting and home-working allowances, pension and health-insurance options, training facilities, and workplace amenities.

Workplace

• Hybrid workplace: 40% working from home and 60% in the office.

Additional information