successfactors
IT Site Support Specialist
JELD-WEN
Stayton, USA
Mid
Onsite
Discovered 2 days ago
Full Job Posting
Key Responsibilities
- Provide advanced on-site support for plant hardware (PCs, printers, scanners, tablets/iPads, phones) and related peripherals. Troubleshoot connectivity issues and perform first-line network triage; collect evidence and coordinate rapid escalation/resolution. Support manufacturing applications (e.g., Titan, L2L) including troubleshooting, new user setups/access, and shop-floor user enablement. Own ticket lifecycle from initiation to closure, including documentation, prioritization, and stakeholder communication. Coordinate vendor service and Corporate IT support activities; ensure safe execution and minimal disruption to operations. Execute small-to-medium site technology changes (testing, training support, cutover coordination, hypercare).
Required Qualifications
- Associate’s degree in information technology, Computer Science, MIS, Engineering Technology, or related field. Professional experience may be considered in lieu of formal education. 1–5 years of progressive IT/technology support experience required, including 1–2 years in a manufacturing/plant environment preferred. Demonstrated experience troubleshooting and supporting end-user computing, peripherals (printers/scanners), mobility devices, and shop-floor technology required. Experience with shop-floor and manufacturing applications, with capability to enable and train end users. Experience with ticketing systems, incident/problem management, and coordinating escalations with internal teams and vendors required. Experience supporting manufacturing applications (production/quality systems and shop-floor execution tools) preferred. Strong hands-on troubleshooting skills across end-user devices and peripherals in a manufacturing environment. Ability to perform first-line network triage and communicate effectively during escalations. Vendor coordination and cross-functional collaboration with Operations, Maintenance, Engineering, and Corporate IT. Experience supporting small-to-medium technology deployments, site cutovers, and end-user training/hypercare preferred. Working knowledge of basic networking and connectivity troubleshooting (LAN/Wi-Fi, switches, cabling, device connectivity) preferred. Exposure to OT/automation-connected systems and plant technology environments (without requiring PLC programming) preferred. #LI-JB1 About JELD-WEN Holding, Inc. JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPITM in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn . JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’.
Preferred Qualifications
- Associate’s degree in information technology, Computer Science, MIS, Engineering Technology, or related field. Professional experience may be considered in lieu of formal education. 1–5 years of progressive IT/technology support experience required, including 1–2 years in a manufacturing/plant environment preferred. Demonstrated experience troubleshooting and supporting end-user computing, peripherals (printers/scanners), mobility devices, and shop-floor technology required. Experience with shop-floor and manufacturing applications, with capability to enable and train end users. Experience with ticketing systems, incident/problem management, and coordinating escalations with internal teams and vendors required. Experience supporting manufacturing applications (production/quality systems and shop-floor execution tools) preferred. Strong hands-on troubleshooting skills across end-user devices and peripherals in a manufacturing environment. Ability to perform first-line network triage and communicate effectively during escalations. Vendor coordination and cross-functional collaboration with Operations, Maintenance, Engineering, and Corporate IT. Experience supporting small-to-medium technology deployments, site cutovers, and end-user training/hypercare preferred. Working knowledge of basic networking and connectivity troubleshooting (LAN/Wi-Fi, switches, cabling, device connectivity) preferred. Exposure to OT/automation-connected systems and plant technology environments (without requiring PLC programming) preferred. #LI-JB1 About JELD-WEN Holding, Inc. JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPITM in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn . JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’.
About JELD-WEN
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