{bc}
Apply
workday

IT Services Engineer

Qualys
Pune, IND
Full-time
Junior · 2–5 years experience
Onsite
Discovered 3 weeks ago
bashjiraoktapowershell

Full Job Posting

Responsibilities

  • Provide onsite and remote technical support for laptops, desktops, Windows and macOS, applications, mobile devices, printers, and peripherals.
  • Manage incidents and service requests through the ITSM platform within defined SLAs, ensuring accurate categorization, prioritization, documentation, routing, resolution, and escalation.
  • Administer identity and access, including application assignments, group memberships, MFA, SSO, and authentication issues, and support onboarding, transfers, contractor setup, and offboarding.
  • Support Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, and Intune), including shared mailboxes, distribution groups, permissions, archives, and licensing.
  • Deliver white-glove support for executives and VIP users, ensuring technology readiness for executive meetings, presentations, and visits.
  • Support and troubleshoot Zoom, Microsoft Teams, Zoom Rooms, and conference room AV, and provide live support for town halls, training sessions, and key business meetings.
  • Perform proactive conference room and meeting technology checks to minimize disruption.
  • Deploy and maintain endpoints and peripherals, and support asset inventory, hardware lifecycle, device compliance, patching, and endpoint readiness.
  • Participate in the weekend on-call rotation to handle critical incidents, perform initial troubleshooting, coordinate escalations, and restore service quickly.
  • Create and maintain SOPs, knowledge articles, FAQs, and user guides, and contribute to improvements in support quality, self-service, and operational efficiency.
  • Follow corporate security standards, access-control requirements, and IT policies.

Required Qualifications

  • 2–5 years of experience in IT support, end-user services, or workplace technology operations.
  • Strong hands-on experience troubleshooting and supporting Windows 11 and macOS (Iru or similar macOS management tools).
  • Proven experience with Microsoft 365 administration and user support.
  • Working knowledge of Active Directory, Okta SSO, MFA, account administration, and access troubleshooting.
  • Experience with FreshService, Jira, or a similar ITSM platform.
  • Working knowledge of Intune, MECM, or comparable endpoint-management tools.
  • Foundational knowledge of networking, hardware, conferencing, and audiovisual support.
  • Excellent communication, customer-service, and documentation skills, with the ability to stay composed in high-pressure situations.
  • Experience supporting executives and VIP users in a white-glove service model.
  • Hands-on experience with Zoom Rooms, Teams Rooms, and enterprise conference room AV systems.
  • Experience supporting large-scale events such as town halls and all-hands meetings.
  • Exposure to Okta administration, automation, or scripting (e.g., PowerShell, Bash) to improve support efficiency.
  • Relevant certifications such as Microsoft 365 Certified: Endpoint Administrator Associate, ITIL Foundation, CompTIA A+, or Apple Certified Support Professional.
  • Educational Qualification BE/B.Tech/BCA/MCA or B.Sc., preferably in Computer Science, Information Technology, or a related field.

Preferred Qualifications

  • Experience supporting executives and VIP users in a white-glove service model.
  • Hands-on experience with Zoom Rooms, Teams Rooms, and enterprise conference room AV systems.
  • Experience supporting large-scale events such as town halls and all-hands meetings.
  • Exposure to Okta administration, automation, or scripting (e.g., PowerShell, Bash) to improve support efficiency.
  • Relevant certifications such as Microsoft 365 Certified: Endpoint Administrator Associate, ITIL Foundation, CompTIA A+, or Apple Certified Support Professional.
  • Educational Qualification BE/B.Tech/BCA/MCA or B.Sc., preferably in Computer Science, Information Technology, or a related field.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Qualys

Channel Account Manager - Southeast

, USA

Discovered 2 days agoFull-time

Technical Account Manager, Inside Sales, GSI

Pune, IND

Discovered 3 days agoFull-time

Senior Software Engineer

Pune, IND

Discovered 3 days agoFull-time

Sr. PMM

Pune, IND

Discovered 4 days agoFull-time

Senior Director, Government Product Security Management

, USA

Discovered 5 days agoFull-time

Senior GRC Engineer

Pune, IND

Discovered 6 days agoFull-time

Lead Database Reliability Engineer

Pune, IND

Discovered 1 weeks agoFull-time

Site Reliability Engineer, Cloud Platform

Pune, IND

Discovered 1 weeks agoFull-time