IT Service Transition Manager

Overview

• Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
• DWP.
• Digital with Purpose.
• We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital.
• We’re using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
• DWP is the UK’s largest government department.
• We help people into work, and make payments worth over £195bn a year to support and empower millions of people.
• The scale of what we do is extraordinary, and our purpose is unique.
• We’d love you to join us.
• What skills, knowledge and experience will you need?
• Demonstrable experience of IT Service Management in an ITIL or equivalent Framework.
• Proven experience of supporting the delivery of projects in an Agile environment.
• Proven track record of transitioning projects into live service.
• Demonstrable history of customer focused service and understanding how service issues impact users.
• Demonstrable history of influencing key stakeholders in order to drive and maintain improvements in digital services.
• You and your role
• You will support the seamless transition of complex digital services into stable business-as-usual operations, ensuring minimal disruption while maintaining service quality and enhancing user experience across digital channels.
• You’ll be empowered to lead the planning, scheduling, and coordination of service transitions, working collaboratively with cross-functional teams to ensure all resources, processes, and acceptance criteria are in place.
• You will oversee the full lifecycle of service changes, managing evaluation and acceptance of new or updated services, while ensuring alignment with organisational policies and standards.
• Your role also involves producing clear, compliant documentation and maintaining control over change processes to support seamless service integration.
• To be successful in this role you’ll need good at stakeholder engagement, a structured approach to managing change and a commitment to delivering reliable, user-focused outcomes.
• An ITIL Foundation qualification (or willingness to work towards one) would be advantageous but is not essential.
• Details.
• Wages.
• Perks.

Location

Hybrid Working

Pay

Pension

Holidays

• A generous leave package starting at 26 days rising to 31 days over time.
• You can also take up to 3 extra days off a month on flexi-time.
• You’ll also get all the usual public holidays.
• We have a broad benefits package built around your work-life balance which includes:
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with ‘I Can Be Me in DWP’
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.
• And we have an award-winning environment and culture:
• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

Process

• We know your time is valuable so our application and selection process is just two stages:
• **Apply:**
• complete your application on Civil Service Jobs.
• There’ll be full instructions when you click through.
• **Interview:**
• a single stage interview online.

Click Apply