{bc}
Apply
workday

IT Service Manager

Equinix
Bengaluru, IND
Full-time
Manager · 6–10 years experience
Hybrid
Discovered 5 days ago
jiraservicenow

Full Job Posting

Responsibilities

  • Service Management
  • Own incident, problem, and change management processes aligned to ITIL framework
  • Define and track SLAs/OLAs with internal and external stakeholders
  • Drive continuous service improvement (CSI) initiatives
  • Maintain the service catalog and configuration management (CMDB)
  • Lead major incident reviews and ensure RCA/CAPA closure
  • Govern release and deployment processes in coordination with engineering
  • Technical Program Coordination
  • Coordinate cross-functional technical initiatives from initiation through delivery
  • Manage dependencies, risks, and escalations across engineering and operations teams
  • Drive alignment between product, infrastructure, and service delivery on technical priorities
  • Own program tracking, reporting cadences, and executive status communication
  • Facilitate sprint and quarterly planning touchpoints across technical teams

Qualifications

  • 6–10 years in IT Service Management, technical operations, or infrastructure delivery
  • ITIL v4 Foundation or above (mandatory); PMP or SAFe a plus
  • Hands-on experience with ITSM tools — ServiceNow, Jira Service Management, or equivalent
  • Proven ability to manage complex technical programs across multiple teams
  • Strong grasp of Agile, DevOps, and release management practices
  • Excellent stakeholder communication — comfortable from engineers to VPs
  • Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
  • Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
  • We use artificial intelligence in our hiring process. Learn more here.
  • This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.

Preferred Qualifications

  • ITIL v4 Foundation or above (mandatory); PMP or SAFe a plus

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Equinix

Treasury Manager

Toronto, CAN

Discovered TodayFull-time

Director, EX Innovation

Toronto, CAN

Discovered TodayFull-time

Treasury Manager

Toronto, CAN

Discovered TodayFull-time

Senior Manager, Field Marketing

London, GBR

Discovered TodayFull-time

Senior Manager, Digital Strategy & Operations

Toronto, CAN

Discovered TodayFull-time

Intern, Critical Facilities

Sydney, AUS

Discovered TodayFull-time

Interconnection Sales Specialist

Mumbai, IND

Discovered YesterdayFull-time

Senior Staff Engineer, Bare Metal Kubernetes Platform

Bengaluru, IND

Discovered YesterdayFull-time