IT Service Desk Manager

Required skills and experience:

• Proven track record in managing a Service Desk in a technology environment
• Seasoned in people-management and team building
• Experience in producing high-quality customer service focussed reports for operational and executive stakeholders.
• Aptitude in developing and implementing IT service management policies and procedures
• ITIL qualified (foundation as a minimum, preferably practitioner)
• Good knowledge of ServiceNow
• Successful track record of delivering IT service improvement initiatives.
• An in depth understanding of end user technology, infrastructure, and cyber security
• Required Competencies:
• The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team
• Knowledge and understanding of all relevant industry standards
• Knowledge and understanding of best practices for service management.
• Strong communication skills, including the ability to be influential and persuasive with stakeholders.
• An ability to market and promote the service desk and to advocate for necessary resources and support for the service desk
• A good understanding of the organisation’s business.
• The ability to manage time effectively while setting the tone of the team through modelling and leadership
• Flexible approach to the content and hours of work
• Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
• Our purpose is Keeping the World Flowing for Future Generations.
• For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
• Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
• Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.
• #LI-Hybrid