IT Service Desk Analyst I

Principle Responsibilities and Duties

• Provide Tier I and II support for desktops, network printing, and supported software
• Provide Tier I and II support for business tools such as SAP and other software as required
• Ensure operational stability and reliability of the site infrastructure that supports the productivity tools and business systems of Enerflex
• Responsible for the delivery of some onsite IT Infrastructure administrative services which may include, and not limited to: Security Services (access control and security infrastructure management), backups and Restoration
• Participate in IT project services initiatives that include solution design
• Provide onsite technical support as required
• Build/image IT equipment, manage assets, inventory of hardware and deploy to end users
• completing the windows 10 deployment
• Perform all new hire and terminations process
• Comply with all audit requirements/processes and answer audit questions
• Take phone calls/emails from customers and log tickets
• Provide presentations and follow up with users on technical issues including and not limited to cyber security
• Conduct IT Orientation session with all newcomers and as required when introducing new software/update
• Comply with all Enerflex HR, Quality, HSE, and all the Company policies, procedures, processes, work instructions and guidelines
• Perform all other duties as assigned by Supervisor / Manager