IT Service Desk Analyst for Qatar

Company Description

Job Description

• VAM SYSTEMS is a Business Consulting, IT Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India.
• VAM SYSTEMS is currently looking for IT Service Desk Analyst for our Qatar operations with the following skill set and terms and conditions:
• Skill set required:
• Should have MCSE certification.
• Networking skills for troubleshooting and resolving tickets.
• Excellent Communication skills.
• 2 years previous IT Service Desk or Call center (Tech support).
• Strong knowledge of Microsoft based operating system with emphasis on latest MS OS and office versions.
• Basic User active group directory administration.
• Overall awesome attitude in resolving IT issues.

Responsibilities

• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.
• Receiving, logging and managing of calls from internal staff via telephone and email.
• First level support – troubleshooting of IT related problems from in-house software to hardware such as laptops, PC’s and printers.
• Troubleshoot basic network issues.
• Escalate unresolved calls to 2nd level support team.
• Log all calls in the service desk application/ program.
• Take ownership of user problem and follow up the status of problems of behalf of the user and communicate progress in a timely manner.
• To maintain a high degree of customer service for all support queries and adhere to all clients’ policies and principles.
• Provides stat report to the management as required.
• Basic Active Directory knowledge such as creating accounts, reset passwords, create groups etc.

Domain: Bank

Additional Information