IT Service Desk Analyst

Applicants should meet the following criteria

Duties of this role include

• Respond promptly to IT end-user incidents, service requests or questions about IT Services working to defined IT SLAs and coordinating with others and/or escalating promptly when necessary.
• Ensure high level of user satisfaction through a professional appearance and a friendly and professional telephone and email writing manner combined with ability to translate information from technical to non-technical language.
• Proactively contribute to maintaining and expanding service desk knowledgebase to prevent knowledge silos.

Salary & Benefits

• Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities
• …and much more!
• Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.
• We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless , compassionate , committed , collaborative , brave , agile , tenacious and creative and are at the core of our purpose and culture.
• To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy