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IT Service Delivery Analyst II (Test)

Impulse Space
Mojave, USA
Full-time
Mid Level
Onsite
USD 35-40 hourly
Discovered 1 months ago

Full Job Posting

Responsibilities

  • Provide advanced technical support across Windows, macOS, and Linux environments
  • Troubleshoot endpoint, application, identity, and network connectivity issues including VLANs and switching
  • Support enterprise identity, endpoint management, and core IT services
  • Ensure system availability and performance during live test and integration operations
  • Resolve issues affecting test execution, telemetry, data capture, and system connectivity
  • Partner with engineering teams to troubleshoot infrastructure-related operational issues
  • Serve as an escalation point for frontline support teams and major incident response efforts
  • Conduct root cause analysis and coordinate resolutions across infrastructure and networking teams
  • Lead deployments of workstations, network infrastructure, lab expansions, and structured cabling projects
  • Drive operational improvements through automation, documentation, runbooks, and workflow optimization

Minimum Qualifications

  • 4+ years of enterprise IT support or service delivery experience
  • Strong troubleshooting across endpoint systems, identity services, and enterprise platforms
  • Experience diagnosing network connectivity issues
  • Experience working with IT service management platforms
  • Ability to troubleshoot issues spanning multiple technology domains

Preferred Skills And Experience

  • 6+ years of enterprise IT support or service delivery experience
  • Experience supporting engineering, lab, or test environments
  • Familiarity with Linux systems
  • Exposure to test systems, telemetry, or integration environments
  • Basic automation or scripting experience
  • Experience in regulated or operational environments
  • Onsite support within lab and operational environments
  • Participation in live test support and critical operations
  • After-hours support aligned with test schedules and incidents

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