IT Service Analyst
Role Overview
Provide first-line service desk support to Forestry England staff with IT questions and queries.
The role works with the IT Service Desk team and the wider IT team.
Key Skills for This Role
Full Job Posting
Role overview
Provide first-line service desk support to Forestry England staff with IT questions and queries.
The role works with the IT Service Desk team and the wider IT team.
What you'll do
- Respond to IT support requests in a timely manner while maintaining high customer-service standards.
- See issues through to resolution.
- Work closely with other members of the IT Service Desk and wider IT team.
Workplace and schedule
- The role is based in the Bristol office and is onsite 4–5 days a week, Monday to Friday.
- The post holder is required to join a planned weekend and public holiday on-call rota.
- The employer describes blended working as an informal option for some home and office working, subject to role requirements, business need, and review.
Assessment and checks
- Interview assessment behaviors include Working Together, Delivering at Pace, and Communicating and Influencing.
- Candidates may also be assessed on experience, strengths, and/or the Technical Success Profile.
- Successful candidates undergo a criminal record check and government baseline personnel security standard check.
Compensation and benefits
- Salary is £27,903 per annum.
- The employer contributes an average of 28.97% towards the Civil Service Defined Benefit Pension Scheme.
- Annual leave starts at 25 days and increases with service up to 30 days, plus bank holidays.
- Other listed benefits include discounts, free parking at Forestry England sites, free entry to two National Arboretums, and career development support.
About Forestry England
Forestry England works to grow the nation's forests, create places for people, support wildlife, improve air quality, and produce sustainable timber.
Its multifunctional teams provide core support systems and work across functions and District teams.
Application process
- Applicants are asked to provide a 200-word statement on relevant experience and career history and a personal statement of no more than 500 words.
- Applications are submitted through the application system; applications by email are not accepted.
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