IT.Security Analyst
Role Overview
The GSOC Analyst is a critical member of the Global Security team, responsible for monitoring, triaging, investigating and responding to diverse security scenarios across all global locations.
This role involves the implementation of function-based procedures with clear, actionable steps.
The ideal candidate will possess a strong investigative skillset, a meticulous approach to data analysis, and the ability to act decisively under pressure.
Full Job Posting
Key Responsibilities:
- Incident Management & Response:
- Monitor and analyze incoming alerts from various systems, including access control, other alarms, and camera feeds.
- Triage, analyse, and data mine to quickly process large amounts of information from various sources (e.g., camera footage, access logs, incident reports) to identify patterns and threats.
- Conduct initial analysis & day-to-day duties for the other member to conduct detailed investigation whenever required as per the duties assigned.
- Execute procedures outlined for physical security incidents, emergency responses (e.g., fire, active threat), and breaches.
- Initiate immediate verification and containment steps, such as reviewing live camera feeds, checking access logs, and remotely locking doors.
- Escalate to GSOC and security management as per protocols.
- Ensure all incident details, root causes, and corrective actions are meticulously documented.
- Access Control & Badging:
- Manage procedures related to employee access, including outboarding, DNA (Do Not Allow Access) requests, and badge issuance for new hires, visitors, or replacements.
- Verify employee identities and coordinate with HR to ensure proper access levels are granted or revoked.
- Investigate and respond to unauthorized access attempts, lost/stolen badges, and tailgating incidents by reviewing camera footage and access logs.
- Monitoring & Maintenance:
- Conduct daily health checks of security systems, including cameras and sensors, and log any issues for resolution by facilities or technical support via ticketing mechanism.
- Respond to security incident calls and system-generated alerts for camera tampering, offline devices, or doors being forced open or left open for long.
- Conduct yearly access privilege reviews in coordination with HR and local management to ensure compliance and revoke unnecessary permissions.
- Escalation & Reporting:
- Follow predefined escalation paths, providing real-time alerts for critical incidents to the Security management and hourly summaries to local management during active events.
- Generate and submit post-incident reports to all relevant stakeholders.
- Prepare briefings for SOC management.
- Shift reporting and handover/relay for the incoming shift team member.
- MIS creation of incidents logged and resolved on a weekly/monthly basis.
- Collaborate with the man-guarding team and other departments (e.g., HR, IT) to ensure a coordinated response to all security incidents.
- Skills & Qualifications:
- Ability to maintain confidentiality.
- Ability to maintain high discipline, attention to detail and ethical standards.
- A problem-solving attitude.
- Ability to work as a team with other stakeholders as well as external security partners.
- Exceptional English language communication and documentation, with the ability to write clear, concise, and actionable reports.
- Willingness to work flexible hours, including nights, weekends, and holidays, as part of a 24/7 operations team.
- Minimum 2 years’ experience.
- Working experience in Security/IOT Technologies like: access control, CCTV/VMS, intrusion detection and/or alarm management platforms.
- Relevant Graduate Degree in Engineering (Bachelors’) or Equivalent.
- Preferably:
- Experienced in a security operations center (SOC) for the two positions.
- Certified as a PSP (‘Physical Security Professional’ by ASIS).
- Certified in compliance standards such as ISO 27001.
- Qualified as an investigator.
- Able to suggest improvements for effective implementation of procedures.
- Able to work independently.
- Able to work in a fast-paced environment.
- Able to handle multiple simultaneous incidents with a calm and decisive demeanor.
Must Have:
- Ability to maintain confidentiality.
- Ability to maintain high discipline, attention to detail and ethical standards.
- A problem-solving attitude.
- Ability to work as a team with other stakeholders as well as external security partners.
- Exceptional English language communication and documentation, with the ability to write clear, concise, and actionable reports.
- Willingness to work flexible hours, including nights, weekends, and holidays, as part of a 24/7 operations team.
- Minimum 2 years’ experience.
- Working experience in Security/IOT Technologies like: access control, CCTV/VMS, intrusion detection and/or alarm management platforms.
- Relevant Graduate Degree in Engineering (Bachelors’) or Equivalent.
- Preferably:
- Experienced in a security operations center (SOC) for the two positions.
- Certified as a PSP (‘Physical Security Professional’ by ASIS).
- Certified in compliance standards such as ISO 27001.
- Qualified as an investigator.
- Able to suggest improvements for effective implementation of procedures.
- Able to work independently.
- Able to work in a fast-paced environment.
- Able to handle multiple simultaneous incidents with a calm and decisive demeanor.
About The Citco Group Limited
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