IT Sales Assistant
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Key skills for this role
About the Role
A critical role exists for a Sales Support Specialist, whose contributions will empower Account Managers to streamline daily operations and focus on client engagement. This position enhances organizational efficiency and ensures effective lead management, ultimately driving business growth.
Key Skills for This Role
Full Job Posting
Overview
The Sales Support Specialist will assist Account Managers in managing day-to-day operations and routine tasks, enabling the sales team to focus on business growth and client engagement.
This role is crucial for maintaining organized processes, enhancing efficiency, and ensuring smooth handling of lead registration and follow-ups
_Key Responsibilities:_
1- Support for Account Managers
· Prepare quotes, proposals, and required documentation.
· Follow up on pending tasks, deadlines, and deliverables.
· Maintain and update client records in the CRM system.
2- Lead Registration Management
· Handle lead registration processes in coordination with ManageEngine’s portal.
· Track and follow up on registered leads, ensuring proper documentation and alignment with vendor requirements.
· Liaise with the sales team to confirm lead statuses and updates.
3- Coordination and Reporting
· Coordinate with internal teams (e.g., Presales, Technical Support) for seamless delivery of services.
· Assist in generating sales reports, dashboards, and KPIs for the Sales Manager.
· Ensure compliance with company policies regarding lead management and sales activities.
4- Administrative Tasks
· Organize and manage sales documents, presentations, and contracts.
· Schedule meetings, demos, and calls with clients and stakeholders.
· Respond promptly to inquiries from the sales team and clients.
5- Customer Relations
· Serve as a point of contact for customers for routine requests and inquiries.
· Support post-sales processes, including order processing and customer satisfaction follow-ups.
Education
- al Background:
- Bachelor's degree in Business Administration, Marketing, or a related field.
Experience
- 1–2 years of experience in a sales support, customer service, or administrative role, preferably in the IT industry.
1. Technical Knowledge
- Familiarity with IT solutions, especially ManageEngine products, is a plus.
- Experience with CRM tools like Zoho CRM or similar platforms.
1. Organizational Skills
- Strong multitasking abilities with attention to detail.
- Excellent time management and ability to meet deadlines.
1. Communication Skills
- Strong written and verbal communication skills in Arabic & English.
- Ability to build positive relationships with clients and internal teams.
1. Problem-Solving
- Proactive approach to identifying and solving routine issues.
- Ability to work under pressure and adapt to changing priorities.
1. Technical Proficiency
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Basic understanding of sales workflows and processes.
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