IT Program Manager

Role overview

Responsibilities

• Communicate program strategy and changes to IT and senior business leaders; identify and prioritize enterprise IT opportunities with business leadership.
• Plan schedules, budgets, resources, and risks; monitor progress and report project and demand status to leaders and committees.
• Manage project managers, project leaders, and support staff; assign and evaluate tasks, approve artifacts, provide guidance, and resolve conflicts.
• Run IT Project Management office operations, define program controls and procedures, and coordinate interconnected projects.
• Lead projects to meet milestones and deliver on time, within scope, and in compliance with EPMO procedures.
• Investigate issues, direct troubleshooting, mitigate risks, escalate and resolve issues, and oversee vendors.
• Review project outlays, administer annual IT project budgets, and schedule project meetings.
• Support CRM application operations and direct resources through installation, configuration, testing, and implementation.

Knowledge, skills, and abilities

• Knowledge and experience as a Program Manager or in another managerial position.
• Thorough understanding of project and program management techniques and methods.
• Knowledge of performance evaluation and change management principles; MS Office knowledge.
• Working knowledge of program/project management software such as Basecamp or MS Project is an advantage.
• Leadership, organizational, communication, and problem-solving skills.

Salary

• Salary range is USD 97,519–110,000 per year.

Posting information