successfactors
IT Product Specialist
Pacific Gas and Electric Company
Oakland, USA
Mid · 4+ years experience
Hybrid
Discovered 2 days ago
Communication
Role Overview
The IT Product Specialist supports the delivery of secure, reliable, and compliant software solutions through application testing, packaging operations, and Software Review Board (SRB) process support.
Working in a team environment, this role partners with Software Asset Management, Device Management & Deployment, Cybersecurity, and business stakeholders to ensure software is properly evaluated, tested, approved, and prepared for enterprise deployment.
Key Skills for This Role
Communication
Full Job Posting
Job Responsibilities
- Review and evaluate software requests, requirements, and release documentation to support application packaging, testing, and deployment activities. Execute quality assurance testing and validation of Windows and Mac application packages to ensure successful enterprise deployment. Support Application Packaging and Software Review Board (SRB) intake, prioritization, governance, and lifecycle management processes. Partner with cross-functional stakeholders, including engineering, Software Asset Management, procurement, vendors, and business customers, to support software onboarding and delivery. Communicate testing results, deployment readiness, risks, issues, and status updates to stakeholders and leadership. Troubleshoot application packaging, installation, deployment, and operational issues; provide escalation support as required. Create and maintain testing, deployment, and operational documentation. Contribute to process improvements, automation initiatives, and operational excellence efforts that enhance service quality and efficiency.
Qualifications Minimum
- Associates Degree in Computer Science or job-related discipline or equivalent experience 2 years job-related technical experience Desired: BA/BS in Computer Science/Information Systems, Business, Engineering or equivalent work experience 4+ years of experience in similar or related job functions Experience with Microsoft Configuration Manager (SCCM), Microsoft Intune, Flexera AdminStudio, and enterprise software deployment technologies. Strong knowledge of Windows operating systems and experience troubleshooting Windows and Mac application installation, packaging, and deployment issues. Experience creating and managing virtual test environments, including virtual machine and snapshot management. Strong understanding of software packaging, quality assurance testing, deployment processes, and enterprise application lifecycle management. Demonstrated analytical, problem-solving, and technical troubleshooting skills, with the ability to independently research and resolve complex issues. Strong attention to detail with a focus on testing accuracy, documentation quality, and data integrity. Excellent verbal and written communication skills, with the ability to effectively collaborate across technical and business teams. Ability to manage multiple priorities in a fast-paced environment while following established processes and contributing to continuous improvement initiatives. Knowledge of Lean principles, methodologies, and continuous improvement practices. Strong customer service orientation with a professional and collaborative approach to stakeholder engagement
- 4+ years of experience in similar or related job functions Experience with Microsoft Configuration Manager (SCCM), Microsoft Intune, Flexera AdminStudio, and enterprise software deployment technologies. Strong knowledge of Windows operating systems and experience troubleshooting Windows and Mac application installation, packaging, and deployment issues. Experience creating and managing virtual test environments, including virtual machine and snapshot management. Strong understanding of software packaging, quality assurance testing, deployment processes, and enterprise application lifecycle management. Demonstrated analytical, problem-solving, and technical troubleshooting skills, with the ability to independently research and resolve complex issues. Strong attention to detail with a focus on testing accuracy, documentation quality, and data integrity. Excellent verbal and written communication skills, with the ability to effectively collaborate across technical and business teams. Ability to manage multiple priorities in a fast-paced environment while following established processes and contributing to continuous improvement initiatives. Knowledge of Lean principles, methodologies, and continuous improvement practices. Strong customer service orientation with a professional and collaborative approach to stakeholder engagement
Preferred Qualifications
- Associates Degree in Computer Science or job-related discipline or equivalent experience 2 years job-related technical experience Desired: BA/BS in Computer Science/Information Systems, Business, Engineering or equivalent work experience 4+ years of experience in similar or related job functions Experience with Microsoft Configuration Manager (SCCM), Microsoft Intune, Flexera AdminStudio, and enterprise software deployment technologies. Strong knowledge of Windows operating systems and experience troubleshooting Windows and Mac application installation, packaging, and deployment issues. Experience creating and managing virtual test environments, including virtual machine and snapshot management. Strong understanding of software packaging, quality assurance testing, deployment processes, and enterprise application lifecycle management. Demonstrated analytical, problem-solving, and technical troubleshooting skills, with the ability to independently research and resolve complex issues. Strong attention to detail with a focus on testing accuracy, documentation quality, and data integrity. Excellent verbal and written communication skills, with the ability to effectively collaborate across technical and business teams. Ability to manage multiple priorities in a fast-paced environment while following established processes and contributing to continuous improvement initiatives. Knowledge of Lean principles, methodologies, and continuous improvement practices. Strong customer service orientation with a professional and collaborative approach to stakeholder engagement
- 2 years job-related technical experience Desired: BA/BS in Computer Science/Information Systems, Business, Engineering or equivalent work
About Pacific Gas and Electric Company
Electric Power & Utilities28000 employeesFounded 1905
Provides natural gas and electric service.
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