IT Operations Specialist

Swarm Aero is looking for an IT Operations Specialist who wants to do more than close helpdesk tickets.

You’ll own the day-to-day technology experience for our employees while building the skills to grow into a Systems Administrator as the company scales. You’ll work hands-on across Microsoft 365, Entra ID, endpoint management, identity, hardware, networking, security, and cloud infrastructure.

This is a great role for someone who has built a strong foundation in IT support or operations and is ready for their next step. You’ll have the opportunity to work directly with experienced Systems Administrators and the Head of IT while progressively taking on more complex systems and infrastructure responsibilities.

Professional experience administering Microsoft 365 in a business environment is required. You should already be comfortable working in the Microsoft 365 Admin Center, Entra ID, Exchange Online, Teams, SharePoint, OneDrive, licensing, users, groups, shared resources, and access troubleshooting.

At Swarm Aero, IT is not just about keeping laptops running. We’re building a fast-moving aerospace company where technology, security, and infrastructure directly enable engineers and operators to build and deploy autonomous aircraft.

You’ll have the opportunity to work in an environment where your decisions have real impact, take ownership early, and grow alongside a company that is scaling rapidly.

If you’re the kind of IT professional who gets excited about figuring out why something broke, how to fix it, and how to make sure it never happens again, you’ll fit in well here.

2–4 years of professional experience in IT support, desktop support, IT operations, endpoint administration, or a similar role.

Hands-on professional experience administering Microsoft 365 in a business environment.

Comfortable administering:

Microsoft 365 Admin Center

Entra ID / Azure AD

Exchange Online

Teams

SharePoint

OneDrive

Microsoft 365 licensing

Shared mailboxes and shared resources

MFA and basic authentication troubleshooting

Strong Windows troubleshooting skills.

Experience provisioning, deploying, and supporting business laptops and employee hardware.

Some experience with Intune, another MDM platform, Active Directory, or endpoint-management tooling.

Ability to troubleshoot beyond the immediate user symptom and determine whether an issue involves the endpoint, identity, application, permissions, or network.

Basic understanding of DNS, DHCP, IP addressing, Wi-Fi, VPNs, and general networking.

Strong organizational skills and the ability to independently manage an active support queue.

Strong written and verbal communication skills.

Ability to create clear technical documentation and repeatable processes.

Willingness to handle both hands-on employee support and increasingly complex systems work.

A curious, ownership-oriented mindset and the ability to learn quickly in a fast-moving environment.

Experience with any of the following is a plus:

Microsoft Intune

Windows Autopilot

Jamf Pro

PowerShell

Application packaging and deployment

AWS / AWS GovCloud

GCC High

Juniper Mist

CMMC / NIST 800-171

Linux

SAML / SSO / SCIM

GitLab

Infrastructure as Code

Engineering applications such as Siemens NX, Teamcenter, MATLAB, Cameo, or similar platforms

ITAR requirement

To conform to U.S. Government export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Swarm Aero is an equal opportunity employer. We value diverse backgrounds and experiences and make employment decisions without regard to race, religion, national origin, gender, sexual orientation, age, veteran status, or disability. What We Offer

Meaningful equity in a high-growth defense technology company

Competitive base salary commensurate with experience

Medical, dental, vision, and 401k

PTO and paid sick leave

Monthly wellness stipend

Daily catered lunch (office)

Paid parental leave

Direct impact on a critical national security mission

A world-class team of engineers and operators solving genuinely hard problems