IT Operations Manager

At The Digital Stronghold, our Engineering team powers the systems behind five beloved men's brands, from ecommerce storefronts to the tools our teams use every day. We're looking for a builder who wants to create the IT foundation that keeps our people equipped, secure, and moving fast.

As our IT Operations Manager, you'll build and lead centralized IT administration across our portfolio of five ecommerce brands, supporting corporate, remote, and retail teams. You'll own the systems, processes, and standards that shape every employee's experience with technology, from day-one onboarding through access management, hardware lifecycle, and vendor relationships. This is a hands-on, high-ownership role for someone who is highly organized, security-minded, and energized by bringing structure to a multi-brand environment.

Establish and manage a centralized, secure IT administration function across five ecommerce brands, plus corporate, remote, and retail teams

Administer our core business applications, including Google Workspace, Slack, Asana, Adobe Creative Cloud, Shopify Plus, NetSuite, Figma, and other SaaS platforms

Manage user accounts, licenses, permissions, SSO, MFA, and role-based access across business systems

Build standardized onboarding and offboarding processes covering account provisioning, access management, hardware assignment, and deactivation

Implement role- and department-based access aligned to each brand and employee function

Create and maintain a centralized inventory of hardware, software, SaaS, and licenses

Own hardware procurement, deployment, tracking, lifecycle, replacement, and recovery

Standardize IT processes, policies, documentation, and system administration across all brands

Support ecommerce and business teams with access to Shopify Plus, NetSuite, and third-party ecommerce platforms

Field IT support requests, troubleshoot access issues, and coordinate vendor escalations

Find and implement opportunities to automate provisioning, access management, and repetitive IT work

Uphold security standards, including MFA, access controls, least-privilege access, and periodic access reviews

Manage SaaS vendors, renewals, and licensing to control cost and ensure business continuity

Maintain centralized IT documentation, application ownership records, access matrices, and operating procedures

3+ years of experience in IT administration, systems administration, or IT operations

Hands-on experience administering Google Workspace, Slack, Asana, Adobe Creative Cloud, Shopify Plus, NetSuite, Figma, or comparable SaaS platforms

Strong working knowledge of SSO, MFA, and role-based access control (RBAC)

Experience building and running onboarding/offboarding programs and hardware lifecycle management at scale

Vendor management experience, including SaaS licensing, renewals, and contract negotiation

A strong process orientation, with a track record of standardizing and documenting IT operations

Excellent troubleshooting, communication, and cross-functional collaboration skills

A bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience

Have supported IT across multiple brands or business units

Have experience supporting both corporate/remote staff and retail environments

Have built automation for provisioning or access management workflows

You'll build it. This is a chance to design centralized IT operations from the ground up and set the standard across five brands.

Your impact is everywhere. Every employee, at every brand, will feel the difference your systems and processes make.

Variety keeps it interesting. From ecommerce platforms to retail stores to creative teams, no two days look the same.

Room to innovate. You'll have the ownership to identify automation opportunities and bring smarter ways of working to life.

The Digital Stronghold is a portfolio of five brands built for men, spanning performance athletics and everyday style, including Taylor Stitch, The Tie Bar, Boston Scally, Pedal Mafia, and Glade Optics. Each brand has its own loyal community and distinct point of view, and together they cover a broad range of how men live, perform, and dress.

We are creators, builders, and collaborators. We believe in design-led thinking, thoughtful storytelling, and delivering products and experiences that our consumers truly love.

Own the outcome

Move with purpose

Speak truth, listen fully

Learn and share

Drop the ego

Build for the long haul

If you're excited to bring structure, security, and smart automation to a growing multi-brand portfolio, we'd love to hear from you. Apply today and help us build the foundation our teams run on.