IT Operations Analyst– HPE Non-Stop Operations

Role Overview

What You Will Do

• Provide 24/7/365 technical support for RBC's global HPE NonStop environments.
• Manage faults and incidents, escalate problems, and support change management.
• Run and monitor batch processes.
• Recommend process improvements and automate manual tasks to reduce operational toil.

Must-Have Qualifications

• Demonstrated written and oral communication and presentation skills, including identifying stakeholder and project communication needs.
• Strong understanding of technology and/or financial services.
• Ability to learn tools and systems quickly, apply new knowledge, and transfer knowledge to others.
• Ability to manage expectations with the team, management, and clients, and deliver on them.
• Strong knowledge of HPE NonStop (Tandem), IBM iSeries / NSK technologies and operating systems, Unix / AIX / Linux, networks, distributed systems, and console-based technologies.
• Knowledge of ServiceNow, MoogSoft, ITIL Foundation, and mainframe platform tools including TSO/ISPF, VSAM, Endevor, File Aid, Xpediter, and SPUFI.

Nice-to-Have Qualifications

• Experience in a matrix environment, such as a large publicly traded corporation.
• Ability to facilitate between and influence key decision-makers.
• Strategic thinking and interpersonal skills to work across functions and businesses.

What RBC Offers

• Comprehensive total rewards program, including bonuses and flexible benefits; competitive compensation, commissions, and stock where applicable.
• Coaching and development opportunities, meaningful work, and a collaborative team.
• Financial services training, flexible work/life balance options, and challenging work opportunities.

Workplace and Schedule

• Full-time regular role at RBC Centre, 155 Wellington Street West, Toronto.
• Work schedule is 37.5 hours per week.

About RBC